Job Description

Build trusted relationships with RSL Sub Branches and help strengthen support for veterans and their families across Central Queensland.

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24th July, 2026

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Why work at RSL Queensland?

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For more than 100 years, we've supported veterans and their families through care, commemoration and camaraderie.

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Powered by Australia's most successful prize home lottery, we're growing our impact across Queensland and creating meaningful opportunities for people who want to make a difference.

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You'll also enjoy:

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- Salary packaging up to $15,900 per year, plus additional tax-saving advantages
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- Three gifted days of leave at Christmas
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- Tailored learning and development opportunities
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- Study support and leave for work-related education
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The role:

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RSL Queensland works alongside more than 230 Sub Branches across the state, supporting the volunteers who serve their local veteran communities.

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As an Engagement Officer, you'll strengthen relationships between District Offices and Sub Branches, helping volunteer-led organisations access the guidance, resources and support they need to operate effectively and deliver positive outcomes for veterans and their families.

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What you'll do

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- Build trusted relationships with Sub Branches, District Offices and community stakeholders
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- Support volunteer committees with governance, planning and sustainability initiatives
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- Promote veteran-focused programs, services and community activities
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- Assist Sub Branches to navigate operational and organisational challenges
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- Support regulatory and reporting requirements, including ACNC obligations
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This is a permanent full-time role based in Mackay, with regional travel and occasional after-hours commitments required.

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About you:

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You're a relationship-focused professional who enjoys building partnerships, solving problems and working collaboratively with diverse groups of people.

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We encourage applications from veterans, Reservists, people connected to the Defence community, and professionals from stakeholder engagement, community development, local government, membership organisations and the not-for-profit sector.

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To succeed in this role, you'll bring:

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- ADF service, experience working with Defence personnel, or a strong understanding of the veteran community
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- Strong stakeholder engagement, communication and relationship-building skills
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- Experience working independently and managing competing priorities
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- The ability to support volunteers and navigate complex stakeholder environments
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- Confidence working with reports, budgets and Microsoft Office programs
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- A current Driver Licence and Working with Children Card (or ability to obtain one)
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- Flexibility to travel and occasionally work outside standard business hours
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Who we are:

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Everything we do is guided by our commitment to support veterans and their families through care, commemoration and camaraderie.

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We value collaboration, respect diverse perspectives and strive to create stronger outcomes for the communities we serve.

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📌 Community Engagement Officer - Veteran Services (Mackay)
🏢 Rsl Queensland
📍 Mackay