Warranty Manager - Residential Construction

For more than 30 years, InForm has been creating beautifully designed homes across Melbourne's premium suburbs and the Mornington Peninsula.

As a family-owned design and build company, we bring architecture, interior design and construction together through a unique builder-architect model. Every InForm home is individually designed, highly considered and tailored to suite our client's taste.

Our reputation has been built on exceptional design, quality construction and giving clients greater certainty throughout what can be a complex and deeply personal journey.

About the role

We are seeking a Warranty Manager to oversee the delivery of InForm's post-handover warranty service.

Thie role manages warranty matters from initial client notification through to inspection, rectification and completion, working closely with clients, subcontractors, suppliers and internal teams.

This role requires strong residential construction knowledge, sound technical judgement and the ability to resolve issues professionally while balancing client expectations, quality, cost and timeframes.

Key responsibilities include:

- Manage the end-to-end warranty and post-handover service process.
- Conduct warranty inspections and assess reported defects.
- Coordinate and oversee rectification works.
- Manage client communication and resolve escalated warranty matters.
- Source and manage warranty subcontractors and suppliers.
- Manage warranty costs, records and reporting.
- Resolve technical warranty issues.
- Monitor recurring defects and provide feedback to improve construction quality.




- Ensure warranty activities comply with relevant building requirements and company standards.
- Liaise with the company lawyer to obtain legal advice when required, to report to Managing Director.

About You

This role would suit someone with warranty experience, or an experienced builder or building supervisor looking to take the next step in their career in an off-the-tools role.

Qualifications and Experience

To be successful in this role, you will have:

- Experience in residential construction, warranty, maintenance or building supervision.
- Strong knowledge of residential construction methods and defect rectification.
- Sound knowledge of the National Construction Code, relevant Australian Standards and residential building requirements.
- Strong client service, communication and conflict-resolution skills.
- Experience coordinating subcontractors, suppliers and construction works.
- Strong organisational skills and the ability to manage competing priorities.
- Commercial awareness and experience managing warranty or maintenance costs.
- High attention to detail and accurate record-keeping.
- The ability to work independently and collaborate effectively with internal teams.
- A relevant building qualification, trade background or Victorian building registration would be highly regarded. Applicants must be Australian residents with current,



unrestricted working rights in Australia to be considered for this position.

Why Join InForm?

- Work across architecturally considered, high-quality residential projects.
- Enjoy flexible working arrangements following successful completion of probation.
- Tools to set you up for success: a company car, phone and iPad are provided as part of the role.
- Join a stable and experienced team, with an average employee tenure of more than eight years (with 30% of our staff working here for over 10 years!).
- Be recognised through our quarterly Culture Champ award, including a paid day off and voucher.
- Enjoy regular team lunches, project handover celebrations and company events.
- Join an established, family-owned business with a collaborative and supportive team culture.
- Join a well-established and industry recognised construction team.

This is an opportunity for an experienced residential construction skilled to take ownership of the warranty function and play an important role in protecting the quality of InForm homes and the experience of our clients.

For a full Position Description or any questions about the opportunity, please contact Kate Guirguis at *****@informdesign.com.au.

At InForm, we value the different experiences, perspectives and ideas people bring to our team. We're committed to creating an inclusive workplace and encourage applications from people of all backgrounds and experiences. We know great candidates don't always tick every box, so if this role interests you and you believe you could make a valuable contribution, we'd love to hear from you.

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📌 Warranty Manager - Residential Construction (Williamstown)
🏢 InForm Designnstruction
📍 Williamstown