We're looking for a proactive and customer focused Customer Success Manager to partner with our Account Executives and play a critical role in strengthening customer relationships, enhancing service delivery, and unlocking growth opportunities across our client portfolio.
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This is a highly collaborative role where you'll act as a key link between our customers, sales teams, and internal specialists, ensuring seamless execution, strong engagement, and measurable outcomes.
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What You'll Be Doing
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- Act as a key point of contact for customers, delivering responsive support and issue resolution
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- Partner with Account Executives to drive customer retention, satisfaction, and account growth
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- Support the sales process through proposal development, contracts, and customer documentation
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- Coordinate customer meetings, service reviews, and follow-ups
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- Identify and progress cross-sell opportunities across Ricoh's solutions (IT Services, Managed Services, AV, Digital Automation, Graphic Communications)
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- Collaborate with pre-sales,
PMO and SMEs to successfully deliver customer projects
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- Build robust stakeholder relationships and understand client business drivers
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- Monitor service performance and contribute to continuous improvement initiatives
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What You'll Bring
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- Proven experience in a B2B customer success, sales support or account coordination role
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- Strong customer engagement and relationship management skills
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- High attention to detail with excellent organisation and time management
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- Commercial mindset with the ability to identify growth opportunities
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- Strong problem-solving capability and ability to navigate complex environments
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- Advanced Microsoft Office skills
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- Experience working with customers, sales teams and senior stakeholders
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What We Give Back To You
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At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
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- Purchased Leave Scheme
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📌 Customer Success Manager (Ryde)
🏢 Ricoh Australia
📍 Ryde
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