Part time ongoing role at 0.8 EFT (flexibility to progress to full time hours based on the preferences of the successful candidate)

Band 5 $77,357–$88,159 pro rata per annum, plus 12% statutory superannuation

Weare seeking an organised and motivated Customer Service Supervisor to join ourteam and play a key role in creating a welcoming and positive experience atAqua Energy. This hands-on role leads our Customer Service and Café teams whilesupporting day-to-day operations, service delivery and a safe, customer-focusedenvironment.

Thisongoing 0.8 EFT position offers flexibility to progress to full time hoursbased on the preferences of the successful candidate.

Therole is responsible for overseeing daily customer service and café operations,including rostering, staff development, membership administration, stockcontrol, customer communications and key facility systems.

Workingclosely with supervisors across Aqua Energy’s programs, you'll help ensureteams are informed, supported and responsive to the needs of the facility whilecontributing to events, seasonal changes and ongoing service improvement.

Thisrole would suit an organised and proactive leader who enjoys supporting people,solving problems and balancing operational priorities while deliveringexcellent customer service.

Inthis role, you will:

- Lead and support a team culture that prioritises safety, serviceand professionalism.
- Coordinate daily customer service and café operations, includingrostering, administration and stock control.
- Support and develop team members through coaching, training andregular feedback.
- Respond to customer, operational and staffing issues usinginitiative, sound judgement and problem-solving skills.
- Monitor service performance and identify opportunities to improveprocesses and customer outcomes.
- Contribute to the successful delivery of facility operations,events and seasonal pool services.

AboutYou





- You have experience leading and supporting teams in acustomer-focused environment.
- You are organised, proactive and able to manage competingpriorities effectively.
- You communicate confidently and build positive relationships withcustomers, colleagues and stakeholders.
- You use initiative, think on your feet and approach challengeswith a practical problem-solving mindset.
- You have strong administrative and organisational skills, withattention to detail and follow-through.
- You are committed to maintaining a safe, positive and welcomingenvironment for staff and customers.

WhyWellington?

Hereat Wellington Shire Council, we have a strong commitment to create a workplaceculture that is collaborative, provides work-life flexibility and encouragesopportunities for growth and development. We take pride in providing asupportive workplace with great career opportunities for our employees.

Everyperson at Wellington Shire Council brings their own unique experiences,perspectives and talents to help contribute to our vision of “Happy people,healthy environment and thriving communities”. As one of the largest employersin the region we have a diverse workforce of more than 500 staff who are basedthroughout the municipality, and we all work together as a team to make apositive impact in our community.

Weuse award-winning technologies to seek and implement cutting-edge improvementsacross the organisation. We work hard to position ourselves as a leader inlocal government, continuously improving our diverse range of services for thebetterment of our community.

Weoffer a rewarding culture of innovation,



flexibility and continued learning ina collaborative, supportive workplace.

WellingtonShire Council is committed to upholding the Child Safe Standards and associatedlegislative requirements.

WellingtonShire Council is an Equal Opportunity Employer. We celebrate diversity and arecommitted to creating an inclusive environment for all employees. We promotethe principles of merit and fairness, and encourage applications from people ofdifferent backgrounds, abilities, ages, genders and/or sexual orientations andgender identities.

WellingtonShire Council takes climate change and sustainability seriously and is lookingto respond proactively and positively to the challenges ahead.

AboutWellington

WellingtonShire Council is located in the Gippsland region of the state of Victoria,Australia and is approximately two hours east of Melbourne by road or rail.Many of us dream of a simpler lifestyle, with wide open spaces and no trafficjams. In The Middle of Everywhere, we live that enviable lifestyle every day.

InWellington Shire you will find a wide range of beautiful environments toexplore, with our pristine beaches, picturesque mountain ranges, temperaterainforests, wetlands and plenty of diverse, contrasting spaces to take yourbreath away.

Whetherit’s a stroll along the iconic Ninety Mile Beach, a canoe down the MacalisterRiver or a bush walk through the Alpine National Park, there’s plenty to keepyou busy in The Middle of Everywhere! Home to a range of tight-knitcommunities, you’ll quickly find yourself right at home with the wonderfulpeople that make these towns so special.

Fromour lively restaurant and café culture to the very best in local produce,you’ll never be short of Sunday brunch ideas and places to try! Eat. Drink.Gippsland Guide | Visit Gippsland

VisitThe Middle ofEverywhereto find out why the Wellington Shire is a great place to live and work.

#J-18808-Ljbffr

📌 Customer Service Supervisor (Sale)
🏢 Wellington Shire Council
📍 Sale