Treatment Coordinator | Patient Sales & Smile Concierge

The Grove Dental Rouse Hill – Rouse Hill NSW

Turn conversations into life-changing smiles.

Work in a premium, boutique dental environment where patient experience genuinely matters.

Build genuine relationships while helping patients make confident decisions about significant treatment.

Earn a strong base salary plus substantial performance-based earning potential.

Join an award-winning team where initiative, commercial ability and results are recognised and rewarded.

This isn't a traditional Treatment Coordinator role.

The Grove Dental is entering its next stage of growth, and we're looking for an exceptional Treatment Coordinator | Patient Sales & Smile Concierge to join our team.

This role is for someone who loves people, persuasion and performance.

You'll work within an award-winning, high-end cosmetic and reconstructive dental practice, guiding patients from their initial consultation through to a clear decision about their treatment.

You'll sit alongside our clinicians during high-value consultations, build genuine trust with patients, present treatment plans and fees, uncover what's really holding someone back, explain payment and finance options, and proactively follow up until every patient reaches a clear outcome.

This is not an administrative role.

This is not a clinical coordination role.

This is a high-accountability patient sales and care role for someone who understands that helping a patient make a confident decision is part of delivering an exceptional patient experience.

Why you'll love this role

At The Grove Dental, we're not a conventional dental practice.

We're a boutique, high-end practice that has built its reputation around exceptional dentistry and an exceptional patient experience. We're a two-time National Winner of the Australian Achiever Award for Remarkable Customer Service in Dental Health Services, and following our major practice expansion, we're continuing to grow.

You'll have the opportunity to work closely with the practice owners and clinical team while playing a critical role in the growth of the practice.

You’ll have:

- A competitive base salary + super

- A significant performance-based bonus opportunity + incentives

- Clear KPIs and measurable performance expectations

- Solid systems and operational foundations already in place

- Professional development, coaching and growth opportunities opportunities

- The opportunity to help shape the continued growth of one of the region's leading dental practices

- A supportive, high-performance team environment

- A long-term career opportunity with a practice that genuinely values its people

What you'll actually be doing





You'll own the patient journey from consultation through to treatment acceptance or a clearly documented next step.

Your day-to-day will include:

- Sitting in on high-value dental consultations and helping patients understand their treatment options

- Building genuine relationships and understanding each patient's needs, motivations, concerns and decision-making criteria

- Presenting treatment plans, fees, payment options and third-party finance clearly and confidently

- Asking thoughtful but direct questions to uncover hesitation and understand the real reason a patient may not be proceeding

- Helping patients overcome uncertainty and make informed decisions

- Proactively following up every undecided patient using a structured follow-up process

- Maintaining accurate patient notes, treatment status, next actions and pipeline information

- Monitoring conversion, pipeline value, follow-up activity and revenue outcomes

- Working closely with our clinical team to ensure a seamless transition from diagnosis to treatment

- Identifying opportunities to improve our patient journey, systems and conversion processes

- Contributing directly to practice growth and profitability while maintaining an exceptional patient experience

Who we're looking for

We're looking for someone who is commercially confident, highly personable and relentlessly proactive.

You might come from dental treatment coordination, medical aesthetics, cosmetic services, premium retail, high-value consultative sales or another environment where trust, influence and significant purchasing decisions are part of the role.

More importantly, you'll be someone who:

- Naturally takes ownership rather than waiting to be told what to do

- Is confident influencing decisions without being pushy or transactional

- Enjoys having meaningful conversations with people

- Is comfortable discussing money and significant treatment investments

- Can hear "not yet" without losing momentum

- Is proactive and persistent with follow-up

- Is motivated by targets, KPIs and measurable outcomes

- Has strong commercial instincts and enjoys finding solutions

- Is highly organised and disciplined with systems and documentation

- Communicates exceptionally well

- Has excellent judgement and problem-solving ability

- Is emotionally intelligent, warm and genuinely patient-centred

- Enjoys working in a fast-paced, high-performance environment

- Is coachable and committed to continuous improvement





You're the type of person who sees an opportunity and takes action.

You don't let leads go cold because nobody followed up.

You don't avoid conversations about money because they're uncomfortable.

And you don't confuse being "nice" with being effective.

You understand that sometimes the best thing you can do for a patient is ask the right question, have the honest conversation and help them reach a clear decision.

What you'll bring

Ideally, you'll have:

- 3+ years' experience in a strong-performing consultative, high-value sales role

- A demonstrated ability to manage a sales pipeline and follow opportunities through to a defined outcome

- Exceptional communication, presentation and interpersonal skills

- Confidence discussing significant fees, payment options and finance arrangements

- Strong attention to detail and excellent record-keeping

- Strong systems discipline and follow-through

- Excellent problem-solving and decision-making ability

- A genuine growth mindset and willingness to be coached

Dental industry experience is highly regarded, as is experience with third-party finance providers or previous responsibility for business growth, service improvement or operational efficiency.

This role probably isn't for you if...

You prefer a role where patients come to you and you simply provide information.

You'd rather avoid conversations about money, commitment or why someone isn't proceeding.

You don't enjoy targets, KPIs or being accountable for measurable results.

You prefer to wait for someone else to tell you what needs to happen.

Or you rely on memory and good intentions rather than structured systems and disciplined follow-up.

We're looking for someone who wants to own the outcome.

Your opportunity to make a real difference

For many of our patients, choosing comprehensive dental treatment isn't simply a financial decision.

It can be about confidence, health, function, relationships and finally addressing dental problems they've been putting off for years.

Your job is to help them navigate that decision with clarity, empathy and confidence.

You’ll be part salesperson, part patient advocate, part problem-solver—and a critical member of our growth team.

If you're energised by people, motivated by results and excited by the opportunity to combine commercial performance with genuinely meaningful patient care, we'd love to meet you.

Ready to join The Grove Dental?

If you're ready to bring commercial courage, warmth, exceptional communication and disciplined follow-through to an award-winning boutique dental practice, we'd love to hear from you.

We'd love you to join us in creating beautiful smiles and transforming lives.

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📌 Treatment Coordinator | Patient Sales & Smile Concierge (City of Sydney)
🏢 The Grove Dental Rouse Hill
📍 City of Sydney