This is a senior patient-facing role for someone who can take ownership, work independently and confidently manage patients from their initial enquiry through to consultation, treatment and follow-up. You will work closely with doctors, clinical team and Practice Manager to ensure patients receive a high level of service and that bookings, follow-ups and day-to-day patient coordination run smoothly. This is a multi-site position, with work across Sydney CBD and Parramatta clinics.

Key responsibilities

- Manage the patient journey from initial enquiry through consultation, treatment and follow-up
- Handle patient enquiries via phone, email and CRM with a high level of professionalism
- Provide accurate information regarding consultations, procedures, treatment pathways and pricing
- Coordinate bookings, recalls, treatment plans and follow-up appointments
- Monitor outstanding enquiries and ensure timely follow-up
- Build strong relationships with patients and provide a high standard of personalised service
- Manage more complex patient enquiries and concerns, escalating clinical matters appropriately
- Work closely with doctors, nurses, sonographers and administration staff to coordinate patient care
- Assist with training and supporting junior patient liaison and reception staff
- Maintain accurate patient records and CRM information

About you

- Previous experience in medical reception, patient liaison,



healthcare administration or a similar role
- Experience in a senior or supervisory position will be highly regarded
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Confident dealing with patients, doctors and clinical staff
- Able to manage competing priorities in a busy environment
- Proactive and comfortable taking ownership without constant direction
- Strong problem-solving skills and sound judgement
- Experience with medical practice management systems and CRM platforms
- Cliniko, Gentu, ActiveCampaign, Zoho or Front experience is highly regarded

About us

The Vein Institute is a leading specialist provider of minimally invasive treatments for varicose vein disease, with clinics across Australia. Spider Veins Australia is our sister clinic specialising in cosmetic spider vein treatments. We are a growing organisation focused on clinical excellence, patient experience and building a high-performing team.

$40 to $45 per hour + super

Performance-based bonus of up to 10%

Novated lease and salary packaging options

Career progression into Practice Coordination

Prospect to take on increasing responsibility as the business grows

Variety across patient care, clinic operations and both business brands

Join a growing specialist healthcare business with clinics across Australia

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📌 Senior Patient Care Coordinator (New South Wales)
🏢 The Vein Institute
📍 New South Wales