Keep customers running with confidence – and grow with us.

Are you the person people turn to when they need help working something out – the one who stays calm, stays curious, and sticks with it until it's genuinely sorted?

GreaseBoss, a three-time winner of the Advanced Technology award at the Sunshine Coast Business Awards, has created an opportunity for a Customer Success Officer to keep our customers operating successfully once their GreaseBoss systems are live.

We build IoT-connected industrial lubrication technology – physical devices plus cloud software – used by mining, manufacturing, and civil operators. As Customer Success Officer, you are the front-line owner of in-life support: you respond to customer enquiries, investigate and resolve issues, and keep customers informed and confident so they get real, lasting value from their system.

You don't need experience – you need the right mindset

You don't need customer success or technical support experience. We will teach you the product and the systems. What we can't teach is a customer success mindset – and that is what matters most here.

A customer success mindset means you take ownership of a customer's problem as if it were your own. You care about the outcome, not just closing the case. You stay with it until the customer is set up for success, you communicate clearly along the way, and you stay calm and constructive when someone is frustrated or under pressure.

What you'll do

- Work closely with the Customer Success Manager across a variety of areas.
- Be the first point of contact for live customers – answering questions on how their system works and how to get the best from it
- Investigate and resolve faults and product issues,



with remote and on-site troubleshooting
- Monitor customer systems in our cloud platform, catching issues early and flagging at-risk accounts
- Coordinate replacement parts, warranty claims, and exchanges with our Production and Logistics teams
- Keep customers updated on progress, corrective actions, and timeframes, so they always know where things stand
- Spot recurring issues and feed them back to improve the product and how we support it
- Build and improve help guides and self-service content so common issues get resolved faster

What you'll bring

- A genuine care for getting customers a good outcome, and the persistence to stick with a problem until it's properly sorted
- Strong problem-solving instincts – working through unfamiliar problems methodically while keeping the bigger picture in view
- Explicit communication, with a knack for pitching technical detail to whoever you're talking to
- A calm, honest, and constructive manner under pressure
- The ability to juggle competing demands without losing responsiveness or attention to detail
- Confidence picking up new technology and business systems quickly (CRM or ticketing experience a plus – HubSpot an advantage)
- Curiosity about how things work, and the drive to learn a new technical product from the ground up

What's on offer

- Full training on our technology and systems – no prior experience required
- Real variety and genuine ownership of your work
- The opportunity to grow with a scaling customer-facing team
- A supportive, collaborative team that backs each other to succeed
- Work that makes a real difference to how industry operates, built here on the Sunshine Coast

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📌 Customer Success Officer (Sunshine Coast Regional)
🏢 GreaseBoss
📍 Sunshine Coast Regional