Shangri-La Sydney is introducing a new Chief Steward role to strengthen our BOH operations, cleanliness and food safety compliance . This position will work closely with the Executive Chef and Hygiene Manager to enhance audit performance, operational clarity and overall kitchen efficiency.

About the Role

The Chief Steward leads and manages all stewarding operations, ensuring exceptional standards of cleanliness, hygiene, and efficiency across kitchens and back-of-house areas. This role oversees inventory control, equipment maintenance, and food safety compliance, while leading and developing the stewarding team to support seamless F&B; operations. The position is key to cost control, sustainability initiatives, and strict compliance with ISO 22000:2018 and HACCP standards.

Key Responsibilities

Operational Management

Manage the stewarding budget, monitor costs, and optimize resource utilization

Oversee inventory of ceramic ware, cutlery, and glassware for all outlets and kitchens

Manage ordering and control of cleaning chemical inventory

Coordinate banquet setups and ensure timely provision of equipment for functions and buffets

Maintain garbage room cleanliness and oversee skip bin operations and scrap equipment disposal

Supervise deep cleaning schedules and ensure food safety compliance

Compliance & Safety

Conduct Managerial Verification and record compliance in the hotel’s digital platform

Ensure adherence to ISO 22000:2018, HACCP, and Shangri-La Food Safety (SFS) standards

Participate in internal and external audits and monthly food safety meetings

Enforce occupational health and safety standards, including PPE usage and chemical handling

Recruit, train,



and manage stewarding team members

Deliver training on SOPs, hygiene standards, and chemical handling

Conduct performance evaluations and manage disciplinary processes

Equipment & Maintenance

Manage equipment stores and chemical storage areas

Oversee maintenance and repair of dishwashing machines and stewarding equipment

Schedule preventive maintenance to minimize downtime

Cross-Department Coordination

Liaise with suppliers for oil collection, soaking tanks, pest control, garbage contractors, and chemicals

Work closely with F&B;, Banquets, and Housekeeping to ensure seamless operations

Reporting & Documentation

Prepare monthly reports on costs, breakages, and inventory

Maintain accurate records for audits and compliance requirements

Support Functions

Support the Executive Chef in the absence of the Hygiene Manager

Assist the Hygiene Manager with daily food safety compliance activities

About the Candidate

Minimum 3–5 years’ experience in stewarding management within a luxury hotel environment

Strong knowledge of ISO 22000:2018, HACCP, and food safety standards

Proven leadership and team management skills

Robust organizational, problem-solving, and cost control abilities

Experience with inventory management systems

Ability to work under pressure and manage multiple priorities

Familiarity with hotel digital compliance and reporting platforms

Why Join Us?

We offer great employee benefits including free meals, uniform, hotel discounts and complimentary accommodation after 1 years service, regular team events, ongoing training, and a potential to earn an annual bonus.

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📌 Chief Steward (The Rocks)
🏢 Shangri-La Group
📍 The Rocks