Job Description

Team Leader ( Cruiseabout) - Camberwell, VIC

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Job no: 529172
n Brand: Cruiseabout
n Work type: Full time
n Location: Victoria
n Categories: Sales and Customer Service, Leadership

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- Absolutely love setting sail on the seas?
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- Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
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- Looking for your next leadership opportunity?
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Are you set to navigate your career to recent horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our XXX Store. Let's turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let's make waves together!

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Key Responsibilities

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- Quoting, booking and invoicing cruise bookings and packages
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- Ensure that KPIs are met, meeting and exceed monthly sales targets
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- Support and handle walk in, email & telephone enquiries efficiently and accurately
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- Maximise sales opportunities by upselling & cross-selling
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- Monitor and action all relevant mailboxes daily
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- Maintain accurate and comprehensive product information in order to deliver and generate sales
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Who are you?

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- Proven experience working in a customer service environment and working towards sales targets
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- Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
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- GDS experience
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- Exceptional focus on details, adept problem-solving skills, and thrive under pressure
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- Ambitious, highly motivated, and proficient in organizing tasks efficiently
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What you'll Enjoy:

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Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures

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Navigate the World:



Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide

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Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Lt

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Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

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Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills

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Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

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Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.

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Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

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Mental Health: Support and Employee Assistance Program for staff and family

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Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

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Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

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Sustainability at the Helm: As stewards of the seas, we're committed to sustainable practices that protect the environment for the future of cruising and tourism

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Please advise your leader before applying

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Applications close:

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📌 Team Leader ( Cruiseabout) - Camberwell, VIC (Victoria)
🏢 Traveltechessentialist
📍 Victoria