Club Marine, the leading boat insurance provider in Australia, is seeking a Complaints & Disputes Specialist in Melbourne. You will manage complex customer complaints through the IDR process, investigate with empathy, and prepare accurate written responses for customers and AFCA.
You’ll collaborate across Claims, Underwriting, Legal and Compliance to drive fair outcomes and continuous improvement. You will ensure compliance with AFCA rules, GICOP and RG 271, delivering timely, transparent