- Support the Client Enterprise Services team in managing queries and escalation priority delivery
- Operate across the full suite of Enterprise and Wholesale products and delivery activities
- Prioritise work orders across all workgroups
- Prioritise incident resolution
- Align and realign dependent delivery workflows
- Direct external and internal workgroups to take action
- Maintain a tracker of delivery support activities and outcomes
- Provide weekly reporting on completed and in-progress work using the provided template
- Cover standard BAU business hours from 7am–7pm
- Work with Client-provided systems, equipment, and office facilities
- Adapt to changes in resource requirements and formal stand down/reduced operation periods

Requirements

- Extensive experience working for a National Telecommunications Carrier preferred
- Telecommunications experience
- Ability to work across Enterprise and Wholesale products and delivery activities
- Availability to cover BAU business hours from 7am–7pm
- Availability for assigned Mon–Fri shift: 07:00–15:00, 11:00–19:00, or 09:00–17:00
- Minimum of 2 resources must operate from NSW and work from the Client campus




- One resource may be based in VIC and operate from the Client office
- Required to attend the office 5 days a week for the initial 3 months
- After the initial 3 months, minimum 3 days per week operating from the nominated Optus Office
- Ability to work onshore from the Client Centre Sydney or Client Centre Melbourne offices

Core Competencies

Demonstrates extensive experience in managing queries and escalation priorities within the telecommunications sector, with a robust ability to operate across Enterprise and Wholesale products. Capable of adapting to changing resource requirements while maintaining effective communication and reporting.

Highest-signal resume keywords

- Telecommunications Experience
- Enterprise And Wholesale Products
- Incident Resolution
- Work Order Prioritization
- Client Reporting

ATS Optimization Keywords

Industry Keywords

- National Telecommunications Carrier
- BAU Business Hours
- Delivery Support Activities
- Resource Management
- Workgroup Coordination

Tools & Technologies

- Client-Provided Systems
- Office Facilities

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📌 Delivery Engagement Specialist (New South Wales)
🏢 Jobtailor
📍 New South Wales