Job Description

PERSOL brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOL, the largest workforce solutions provider in APAC.

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2 x Business Analysts - Change Program

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- WA Gov, East Perth
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- 1 year contract
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There is now a requirement for up to two (2) Business Analysts (BA) to join the Program to assist with more advanced project implementation and analytical/problem solving to enable provision of better end-to-end solution integration and process development/mapping, in accordance with industry best practice business analysis methodologies.

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The Program requires two (2) BAs to fundamentally:

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- Perform release and business change management activities.
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- Design of process to deploy the solution to over 800 schools.
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- Develop and document Business Processes;
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- Support End-to-End Regression Testing and User Acceptance Testing;
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- Analyse and translate stakeholder needs from business requirements into implementable software configurations;
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- Develop appropriate design, configuration and testing activities and documentation (specifications and workflow processes) in accordance with application environments;
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- Support project management for business process changes;
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- Provide advice on current business process analyses, including suggested improvements;
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- Assist the Test Manager with the design, development and execution of test strategies, test plans and test cases;
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- Contributes to deployment planning and supports deployment;
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- Provides problem resolution and support;
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- Interact and coordinate with SMEs, vendors and implementers,



including working in close collaboration with SMEs to define and specify enhancement requests;
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- Leads/supports the development of documentation; and
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- Seeks and obtains feedback from Program stakeholders to ensure solutions and services meets their expectations.
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REQUIRED SKILLS, KNOWLEDGE, OR EXPERIENCE

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- Minimum five (5) years Business Analysis experience.
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- Demonstrated experience working within large ICT Change Programs.
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- Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.
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- Experience developing business processes.
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ADDITIONAL REQUIREMENTS

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Key Performance Indicators:

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- Demonstrated well developed ability to provide high-level customer-focused support.
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- Client business satisfaction in respect of quality and timeliness of deliverables.
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- Demonstrated practical written, oral and interpersonal communication skills, with the ability to consult, negotiate effectively and maintain cooperative partnerships.
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- Experience in Microsoft Office products (Teams, SharePoint, Excel, Project and Outlook).
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- Deliverables are achieved against the established Program Plan.
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- Other performance indicators to satisfy service requirements, with any revised KPIs implemented in consultation with the Planning and Integration Manager and Program Delivery Manager.
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Who we are

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At PERSOL, we connect people to meaningful work and growth. With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

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We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives. We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

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To learn more about life at PERSOL, visit persolaustralia.com Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.

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📌 Business Analyst - Change Program- WA Gov Contract (Perth)
🏢 Programmed
📍 Perth