Shift Financial in Australia is seeking a Customer Service Team Lead to guide a small group of Customer Service Officers, coach them on complex cases, and manage escalations. You’ll stay hands-on with onboarding and ensure post-sale support for our lending and finance products.
You’ll drive a cooperative culture, allocate workloads, and monitor performance metrics. The role rewards customer-focused outcomes, cross-functional collaboration with brokers and stakeholders, and ongoing process
#J-18808-Ljbffr
📌 Customer Service Team Lead: Coaching & Escalations (New South Wales)
🏢 Shift Financial
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.