Job Description

Role: Inside Sales Manager covering Pacific Region (Australia/Current Zealand/Pacific Islands)

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Inside Sales Global Account Manager (competitive compensation to market)

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Renewals (Customer Success)

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- Pursuit of renewal contracts from M-90 (90 days prior to expiration) with objective to maximise OTR (on time renewals) to 100
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Business Development

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- Targeting all AU/NZ legacy Symphony & Aldata, JDA, Neilsen customers to migrate to i2e/Gold
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- Targeting Chinese Retailers and Supply Chain operating in Australia/New Zealand
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- Tele-Nurturing of nominated/selective English Retailers, identified by Marketing Campaigns
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- BDM from target file of prospects and potential customers:
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- Prospecting via Telephone and Web-Meetings
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- Qualify the needs, expectations and profiles of prospects and customers
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- Present the solutions included in the GOLD portfolio
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- Send prospects and customers required business documentation
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- Support the implementation and follow-up of marketing operations
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- Prepare contractual documents and provide follow-up until registration by the Legal department
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- Carry out customer follow-up to ensure high quality service
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- Provide customers with information and advice
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- Develop customer loyalty and build a relationship of trust with customers
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- Define an action plan on their territory / appointed accounts, together with the Sales and Solutions Consulting teams
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- Execute and following-up this plan while respecting the company's sales strategy
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- Qualify and keep the CRM up to date
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- Further develop their knowledge of Symphony EYC solutions, industry needs and customer environments
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Hybrid Office Manager (transitional from 30% down to 0%)

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- Transitional element of the role. Reduce % time over a 6month period towards semi-automation via new business processes
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- Team with AR.STC for Accounts Receivable Management for Customer Success/Maintenance renewals
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- Team with AP.STC for Accounts Payable for non-recurrent payments
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- Expense Consolidation/Follow-up for Pacific Region business
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📌 Inside Sales Account Manager (New South Wales)
🏢 Uniting Holding
📍 New South Wales