Job Description

Key Responsibilities

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Team Leadership & Development

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- Lead, coach, and support a team of Field Service Technicians across the Northern territory.
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- Conduct performance evaluations, coaching sessions, and skill development plans.
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- Ensure optimal workforce planning, route optimization, and daily scheduling.
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- Preventive and curative maintenance of products
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Operational Management

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- Guarantee productive execution of on‐site interventions, maintenance, repairs, and installations.
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- Monitor operational KPIs (response time, first‐time fix rate, productivity, customer satisfaction).
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- Implement continuous improvement initiatives across the region.
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- Ensure correct use of service tools, systems, and reporting methods.
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Customer Excellence

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- Handle escalated cases and provide second‐level support when needed.
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- Promote a customer‐first mindset and ensure all interventions meet quality standards.
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- Build strong relationships with key regional partners, clients, and stakeholders.
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Cross‐Functional Collaboration

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- Work closely with logistics, planning, quality, technical support, and other regional teams.
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- Provide structured feedback to central teams to improve tools, processes, and products.
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- Deliver accurate reporting and insights to the National After Sales Manager.
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Compliance, Quality & Safety

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- Ensure technicians follow safety procedures, company policies, and industry standards.
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- Guarantee accuracy in administrative tasks, documentation, and service reporting.
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- Promote a culture of safety and quality within the field service organization.
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Profile & Competencies

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- Proven experience in field service execution and management, team leadership, or technical coordination.
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- Strong understanding of service operations, on‐site interventions, and customer support.
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- Ability to interpret and manage KPIs and leverage data for performance improvement.
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- Customer‐oriented mindset with strong problem‐solving abilities.
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- Strong communicator, both with technicians and central departments.
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- Autonomous, proactive, and able to make decisions with impact.
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- Proficiency in Dutch and French (English is an asset).
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What We Offer

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- A high‐impact role managing a key strategic region.
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- Opportunities for growth and leadership development within the organization.
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- A dynamic and supportive work environment.
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- Competitive compensation package including benefits and tools for the role (car, laptop, etc. depending on company policy).
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📌 Field Service Team Leader F/M/X (New South Wales)
🏢 Socomec
📍 New South Wales