Service Desk Lead, IT Service Delivery (New South Wales)

Service Desk Lead, IT Service Delivery (New South Wales)

21 Aug
|
Emerging IT
|
New South Wales

21 Aug

Emerging IT

New South Wales

Emerging IT is seeking a Service Desk Coordinator to act as the operational heartbeat of its Service Desk. You will oversee ticket lifecycles, triage and prioritise requests, and coordinate workloads across Level 1–3 teams while maintaining high service standards.

The role emphasizes leadership without formal management, focusing on coaching, process discipline and queue health to improve service delivery and customer experience.

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📌 Service Desk Lead, IT Service Delivery (New South Wales)
🏢 Emerging IT
📍 New South Wales

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