Job Description

National Customer Experience Manager - DVA

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- Full time
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Responsibilities

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- Act as the primary point of contact for customers, ensuring seamless communication and support across all channels.
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- Drive referral and revenue growth through outstanding customer service and consistent, high-quality delivery.
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- Partner with operational management to embed improvements into service delivery, enhancing case management and customer service capabilities.
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- Understand customer needs deeply and develop tailored solutions to overcome challenges.
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- Identify new business opportunities and implement strategies to secure and grow our customer base.
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- Represent WorkFocus in public forums and on committees as required, showcasing our commitment to excellence.
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Qualifications

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- Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Psychology, Rehab Counselling or other equivalent allied health/work health and safety professions desirable.
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- Minimum of three years of scheme industry experience essential.
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- Strong understanding of customer drivers and customer service in work and wellness services.
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- Demonstrated experience in delivering repeat business and /or new business in the workers compensation scheme.
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- Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities.
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- Exceptional organizational and time management skills.
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Benefits

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- Truly flexible working, in the community, from home and the office – you set your schedule
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- Learn and be mentored from a multi-award-winning team!
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- Multiple career pathways and professional development opportunities – 90% of our leadership team have been promoted from within!
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- Generous financial incentives program to reward you for your impact
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- Purchase additional annual leave
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- Paid parental leave
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- Additional employer benefits package including salary sacrificing, fitness passport, novated leasing, Star Finder referral program and so much more!
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- Relocation Assistance
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We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

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We are happy to adjust our recruitment process to support accessibility needs.

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Job Location

#J-18808-Ljbffr

📌 National Customer Experience Manager - DVA (New South Wales)
🏢 Medhealth
📍 New South Wales