Job Description

Customer Service Representative – Wellington (Dubbo, NSW, Australia)

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Location: Wellington Service Centre, Dubbo, NSW

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Employment type: Part‐time, 12‐month contract (minimum 20 hours per week; full‐time workload scheduled Wednesday to Friday)

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Salary: $74,118 – $90,386 per annum plus superannuation and leave loading

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Responsibilities

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- Provide support to customers through face‐to‐face interactions and inbound calls in a blended frontline environment
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- Deliver accurate information and practical solutions to a wide range of enquiries
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- Resolve complex enquiries with confidence and attention to detail
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- Ensure the confidentiality of personal and sensitive information
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- Contribute to a positive customer experience in a fast‐paced workplace
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- Support team success through collaboration and flexibility across Service Centres
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Qualifications

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- Strong communication skills and a genuine passion for customer service
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- Experience managing both face‐to‐face and inbound call interactions
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- Attention to detail and confidence handling complex enquiries
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- Intermediate computer skills and ability to navigate multiple systems efficiently
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- Understanding of handling confidential and personal information responsibly
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- Collaborative mindset and commitment to team success
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- Adaptability to a busy, fast‐paced environment while maintaining customer focus
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Opportunity

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At the Wellington Service Centre, you will play a vital role in helping members of the local community access the services they need while creating a positive experience with every interaction. Your work will support the broader goal of improving government services for all people and businesses across New South Wales.

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What We Offer

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- Personal and career development opportunities
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- Health and well‐being programmes, including a Fitness Passport and an Employee Assistant Programme (EAP)
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- Flexible rostering, including rotating shift patterns that may include Saturdays
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- Competitive remuneration package with superannuation and leave loading
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We are an equal‐opportunity employer committed to fostering a diverse and inclusive workplace. Adjustments to the recruitment process are available for candidates with disabilities. For assistance, please contact Talent Operations at (phone hidden) or [email protected].

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📌 Customer Service Represntative - Wellington at NSW Government (Dubbo)
🏢 Nsw Government
📍 Dubbo