Client Manager, Australia (maternity cover)

TheClientManager,Australia(maternity cover) is responsible fordeveloping,maintainingand growing the revenue generated by the owned Accounts within the assigned territoriesand from allrelevantmarket segments (predominantlyLeisure/FITs, but also LeisureGroups).Owned accounts and assigned market segments will primarily focus on small,mediumandlargesizeLeisureRetailAgenciesand some Tour OperatorsinAustraliaandNew Zealand.

The roleis responsible forimplementation of strategic account management for all owned accounts and increasing the number of new active accounts through business development activities.

The role is accountable for meeting established revenue targets for every Belmond property, or regional groups of properties, as defined in the personal KPIs. The assigned geographic territories, market and industry segments, and owned Accounts are subject to change with a 4-week notice depending on the Company’s needs and variable market conditions.

MAIN DUTIES & RESPONSIBILITIES:

- Develop a detailedannual Strategic Sales Action Plan, as well asquarterly sales action plansforaccountsaimed at achieving and exceeding revenue generation goals for each Account andsubmitto the direct manager for approval.
- Maintaina frequent personal contact with all property-based salespersonnel(PST)to ensure product knowledge is always up to date and complete alignment of sales strategies.
- Establisha close collaboration with all property sales, revenue management and reservations teams and lead all closing efforts from generated transient leads.
- Qualify all transient sales leads and conductnecessaryfollow through to secure new bookings that fit with the parameters of “desirable” business.
- Using Internal data( BIToolsetc) and external information,analyseand evaluate accounts transient productivity (past, current and future) to ensure individual Customer targets are met.
- Establishand nurture a partner relationship with all key contacts, decision makers,bookersand influencers within every owned Account.
- Conduct product training toaccountson a regular basis to ensure Belmondremainsfront-of-mind at all times.
- Host events with select key accountsand their clientsthroughout the year.




- Communicate all seasonal promotions for the global Belmond portfolio to support all properties achieving their budgeted revenue, especially in shoulder seasons.
- Make full use of all selling,negotiatingand closing tools to increase conversionratiofrom the assigned territory and account platform.
- Assist Director of Sales with the organization of annualsales series, strategicpartners’sales events, and Belmond presence to relevant trade shows.
- Plan regular educational trips to key Belmond destinations as defined in the quarterly / annual sales actionplan, andescort these trips if necessary.
- Attend relevant industry functions&meetings; to ensure the Company’s brand isproperly represented.
- Maintainexcellentrelationships with industry colleagues including tourism boards, airlines, DMCs, etc.
- Provide feedbackinformation about latest market conditions/newest trends to the direct manager.
- Execute an ongoing prospecting plan, adding new activeaccountsto the portfolio ofBelmondAccounts.
- Master usage of all available BI tools provided by Tableau, and implement a regular strategic analysis of markets,propertiesand account performance.
- Maintaina clean database of all owned accounts and contacts, with all sales activities logged into OSC.
- Manage expenses through tight control,maintainannual costs withinallocatedresources.
- Prepare all production, account management and other sales reports as requested by the direct manager.
- Maintaina proactive role in social media and support the Corporate Marketing communications plan.

Requirements

- Minimum of 3 years of experience in client manager, sales, or a similar role within the hospitality or luxury travel sector.
- Proven track record of achieving revenue targets and growing key accounts.
- Good understanding of transient sales and commercial performance analysis.
- Solid experience in account planning, lead conversion, and client relationship management.




- Proficiency in CRM systems and sales reporting tools; experience with OSC, Tableau, or similar BI/reporting platforms would be advantageous.
- Ability to work collaboratively with sales, revenue, and reservations teams across multiple properties.
- Willingness to travel as required,

About Us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safarilodges, Belmond’s Slow Luxury invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories.With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 43 properties spread across 24 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world’s most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation,perksand benefits.

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📌 Client Manager, Australia (maternity cover) (City of Sydney)
🏢 Belmond Careers
📍 City of Sydney