Job Description

Our Company

n

Travellers is a proud Australian, family-owned company. Our industry-leading team is driven by a mission to create experiences that go beyond mere lodging and offer best-in class 'home away from home' accommodation for our guests.

n

We are looking for a motivated Casual Front Office Receptionist to join our team at our newly opened Yallungah Boutique Hotel property located at 62 Byng Street, Orange, NSW. A one-of-a-kind destination for leisure and corporate guests, Yallungah fuses contemporary art and striking design in a beautifully restored heritage homestead.

n

Casual Front Office Receptionist Role Overview

n

The Casual Front Office Receptionist is the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process as well as responding to guest requests in a prompt, friendly and efficient manner. You will also act as an ambassador for the region we operate within providing town and tourism experiential highlights information for guests.

n

Why you'll love working for us:

n

n
- Competitive hourly rate with a cash payment incentive scheme and a fantastic work environment
n
- Newly renovated upscale property nestled in a beautifully restored 19th-century homestead
n
- Experience preferred, but open to training for the right person
n
- Be part of our foundation team with our hotel recently opening
n

n

Key Responsibilities

n

Operational

n

n
- Greet guests upon arrival, check them in and out, and provide information about the hotel's facilities, services, and local attractions.
n
- Handle phone and online reservations, ensuring accurate and timely booking of rooms.




n
- Maintain guest records, process payments, and manage the front desk's daily operations.
n
- Customer Support: Address guest inquiries, requests, and complaints promptly and professionally.
n
- Liaise with housekeeping and maintenance staff to ensure rooms are ready for guests and any issues are resolved quickly.
n
- Monitor guest access and maintain the security of the front desk area.
n

n

Guests

n

n
- In collaboration with General Manager and Team Members implement strategies to enhance guest service standards which meet/ exceed the expectations of guests
n
- Interact with guests to gather feedback and ensure their stay experience exceeds expectations.
n

n

Other Key Skills & Attributes

n

n
- Represent the company in a positive manner ensuring attitude and communication towards all key stakeholders is reflective of the Travellers Group Core Values – Guest Obsessed, Empowering Our People, Innovation, Pride, Data-Driven Decisions, Hungry and Humble, Authenticity and Integrity
n
- Embrace the knowledge-share culture of the team ensuring all methods, reports, and data accessed and generated are stored correctly and are readily available for shared use within the property
n
- Ensure that all Occupational Health and Safety requirements for the company are met within the property; report any workplace hazards and support the company in its endeavour to provide a secure workplace
n
- Complete to the best of your ability any additional tasks within reason as provided by your immediate manager or delegate
n
- Participate/engage in industry events and maintain relevant market knowledge
n

#J-18808-Ljbffr

📌 Casual Front Office Receptionist -- Yallungah Boutique Hotel, Orange, NSW
🏢 Travellers Group
📍 Orange