Job Description

Join to apply for the AI Enablement Engineer role at Heidi Health

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Join to apply for the AI Enablement Engineer role at Heidi Health

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Direct message the job poster from Heidi Health

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Heidi is on a mission to halve the time it takes to deliver world-class care.

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We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.

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Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

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We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we're now powering more than 1 million consults every week.

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With our most recent $16.6MM round of funding from leading VC firms, we're geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge?

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The Role

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Working closely with our Engineering Manager, Models and Implementation Lead, you'll be a AI Enablement Engineer who keeps our AI-powered systems running smoothly.

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What you'll do:

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- Co-Design & Build: Partner with cross functional department leaders to identify and scope high impact automation opportunities across the business.
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- Implement Internal Solutions: Take the lead on hands-on development of internal tools and workflows using a modern stack including N8N, and the Google Cloud Platform.
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- Execute Key Projects: Your first major project will be to ship a knowledge retrieval platform, and a core automations workflow that sits across functions to maximise efficiency across the team.
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- Develop APIs & Integrations: Build and maintain the crucial API connections that allow our internal systems (like Notion, Slack, Hubspot, Stripe) to communicate and share data seamlessly.
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- Manage AI Enablement Infrastructure: Deploy and manage the specific AI and automation services on our Google Cloud Platform, including Vertex AI for model integration and vector databases for internal knowledge retrieval.
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- Collaborate & Support: Act as a technical expert and partner to our Core Product Engineering team, ensuring the solutions you build are secure, scalable, and well-integrated into our existing infrastructure.
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What we will look for:

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- Expert Communication: As this is a cross functional role, that sits parrallel to our core engineering team you will need to be an expert communicator.
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- A Passion for Enablement:



A genuine interest in making others' work-lives better and a knack for understanding internal business processes.
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- Collaborative Mindset: A history of working effectively with other engineering teams and business stakeholders.
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- AI and technical curiosity: You will have proved experience of building workflows, and exploring the new tools. With an understanding of the architecture of LLM and agentic orchestration.
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Preferred skills:

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- Google Cloud Platform (GCP) Expertise: Proven, hands-on experience deploying and managing applications and services on GCP, particularly with serverless and AI services (Cloud Functions, Vertex AI, etc.).
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- Strong API Development Skills: Demonstrable experience designing, building, and maintaining RESTful APIs, using languages like Python or Node.js.
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- Applied AI & LLM Experience: Practical experience integrating with LLM APIs (e.g., Google Gemini, OpenAI) and an understanding of core concepts like RAG, Model Context Protocol, and prompt engineering for business process use cases.
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- Vector Database Knowledge: A solid understanding of what vector databases are and how they can be applied to internal knowledge management.
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- Low-Code/Workflow Automation Experience: Direct, hands-on experience with tools No-code tools like N8N, Zapier, or Make is a significant advantage.
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- Agentic Frameworks: Familiarity with building autonomous agents using platforms like one of the above no-code tools, or Googles Vertex AI Agent Builder.
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- SaaS Integration Experience: You've worked on connecting the APIs of up-to-date business tools like Notion, Slack, Hubspot, and Stripe.
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What do we believe in?

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- We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.
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- You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:
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- We will stop at nothing to improve patient care across the world.
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- We design user experiences for joy and ship them fast.
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- We make decisions in a flat hierarchy that prioritizes the truth over rank.
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- We provide the resources for people to succeed and give them the freedom to do it.
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Why you will flourish with us ?

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- Flexible hybrid working environment, with 3 days in the office.
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- Additional paid day off for your birthday and wellness days
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- Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.
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- A generous personal development budget of $500 per annum
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- Learn from some of the best engineers and creatives, joining a diverse team
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- Become an owner, with shares (equity) in the company, if Heidi wins, we all win
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- The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups
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- If you have an impact quickly, the opportunity to fast track your startup career!
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Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

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Seniority level

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Seniority level

Mid-Senior leveln

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Employment type

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Employment type

Full-timen

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Job function

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Job function

Information Technologyn

Industries

Software Development and Technology, Information and Median

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📌 AI Enablement Engineer (Victoria)
🏢 Heidi Health
📍 Victoria