Job Description

Lead a High Performing Team Powering Aussie Small Businesses!

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Are you a strong people leader who thrives in fast paced environments and enjoys coaching high performing teams? OnDeck is looking for an experienced Team Leader to lead and develop a team of Loan Specialists supporting their growing broker channel.

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This is more than just another leadership role, it's your opportunity to help scale a high growth fintech while driving strong customer outcomes, operational excellence and team performance.

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What You'll Be Doing:

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- Leading, coaching and mentoring a team of Sales Specialists across the broker lending channel
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- Supporting the team with complex loan scenarios, escalations and application challenges
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- Driving team productivity, application turnaround times and service standards
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- Conducting regular one-on-ones, coaching sessions and performance check-ins
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- Managing deal triage and ensuring high priority applications are progressed efficiently
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- Supporting brokers and internal stakeholders through escalations and complex conversations
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- Working closely with Sales Ops, Credit and Sales teams to improve workflows and operational efficiency
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- Monitoring KPIs, quality standards and team performance metrics
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- Helping improve Salesforce workflows, automation and operational processes
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- Supporting onboarding, training and capability uplift across the team
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- Creating a positive, accountable and high performing team culture
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To Be Successful You:

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- Have experience within commercial lending, SME finance, broker lending or financial services
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- Have previous leadership, coaching or mentoring experience within sales, lending or operations teams
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- Understand loan application workflows and broker/customer relationship management
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- Bring strong commercial judgement and decision making capability
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- Have excellent communication and stakeholder management skills
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- Can confidently manage escalations and high pressure situations
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- Are highly organised with solid attention to detail
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- Have experience working cross-functionally with Sales, Credit, Operations and Product teams
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- Experience using Salesforce or similar CRM platforms highly regarded
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- Experience within a fintech or scale-up environment highly desirable
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Why You'll Love It at OnDeck:

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- Join one of Australia's fastest growing fintech lenders
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- High earning potential
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- Lead a high performing team with genuine career progression opportunities
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- Ongoing learning, leadership training and development
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- Hybrid working, work from home Fridays
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- Work with a Top 5 Australian Employer (five years running!)
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- Fully stocked kitchen with snacks and drinks
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- Fun team events and regular social catch ups
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- Wellbeing initiatives that genuinely support you
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- Prime CBD office location in the heart of Sydney
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Grow Your Leadership Career. Help Grow Australian Business.

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📌 Sales Team Leader (New South Wales)
🏢 OnDeck Australia
📍 New South Wales