Join the Leadership Team at One of Mackay's Favourite Venues
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The Metropolitan Hotel is a well‐loved hospitality destination in Mackay and part of the Australian Venue Co. network. We're on the lookout for a reliable, hands‐on Duty Manager to join our leadership team and help drive outstanding guest experiences across the venue. This is a fantastic chance for a hospitality leader who enjoys variety, thrives on the floor, and wants to build a long‐term career with a growing venue group.
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Key Responsibilities
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- Oversee day‐to‐day floor operations
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- Lead, support and motivate the team during your shift
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- Ensure high standards of guest service, presentation and compliance
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- Manage guest feedback and resolve issues professionally
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- Support cash handling, reporting and venue security procedures
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- Ensure RSA and other compliance obligations are met at all times
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- Work closely with the Venue Manager and broader leadership team
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What We're Looking For
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- Previous experience in a Duty Manager or supervisory hospitality role
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- Current RSA
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- Strong leadership and communication skills
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- Ability to stay calm and solutions‐focused during busy periods
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- Flexibility to work a rotating roster including weekends and nights
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- A proactive, hands‐on approach and genuine passion for hospitality
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Benefits
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- Competitive salary package
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- Career progression opportunities across Australian Venue Co. venues
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- Staff discounts across food and beverage
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- Supportive, energetic team culture
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- Ongoing training and leadership development
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Diversity and Inclusion
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Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation.