Job Description

Ref: 8231UK

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Location: Runcorn

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Company Profile

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A well-established SaaS provider with global operations.

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French speaking Operations Manager

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Hybrid work 3 days a week in the office.

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Responsibilities

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- Oversee the maintenance of both on-site equipment and back-office IT systems, including emergency fault response and planned maintenance
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- Liaise with and provide technical support to vendors, external service providers and on-site technical teams
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- Build and maintain strong client relationships and manage commercial and contract-related enquiries
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- Understand contractual requirements and ensure operations remain fully compliant and meet performance targets
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- Manage operational budgets, Profit/Loss performance and track spending against forecasts
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- Develop and execute strategic plans and support frameworks for new projects
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- Drive continuous improvement and operational efficiency initiatives for existing projects
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- Record and report KPI performance and provide team or individual training where required
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- International travel required
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Candidate's Profile

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- Fluent in French and English to high business standard (written and spoken) – Essential
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- Experience in a similar operations management role within the IT or SaaS sector – Essential
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- Degree in IT, Engineering or related technical field preferred
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- Robust understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools
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- Previous experience in budget and P&L; management
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- Excellent communication and negotiation skills
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Salary

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Up to £60,000 per annum, plus bonus

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📌 French speaking Operations Manager (Queensland)
🏢 French Selection (FS)
📍 Queensland