Job Description

Overview

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Your SUPER career starts here As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world. Learn more about us and what we do at aware.com.au

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Your New Role

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As the Productivity Platforms Lead, you'll be the Product Owner and mentor a small team of technical analysts responsible for ServiceNow Aware's enterprise workflow and IT service management platform. You'll ensure our productivity platforms are reliable, well-governed and continuously improving, while aligning platform capability to business needs across the organisation.

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You'll work closely with Technology teams, enterprise stakeholders and external partners to drive service excellence, innovation and user experience.

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You will be responsible for:

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- Owning the support and continuous improvement of the ServiceNow platform and aligned end-user tools
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- Mentoring a high-performing team of technical analysts
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- Partnering with internal Technology teams and suppliers to optimise systems and integrations
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- Managing vendor relationships, feature roadmaps and platform enhancements
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- Driving IT service management (ITSM) best practice across incident, change and request management
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- Configuring workflows, forms, reports and dashboards to meet business needs
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- Identifying opportunities to improve processes, productivity and user experience
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- Ensuring platforms meet security, compliance and organisational requirements
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- Contributing to technology projects from planning through to post-implementation support
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How do you exceed our expectations?

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You're a confident technical leader/Product Owner who enjoys balancing hands-on delivery and coaching/mentoring the team.



You bring solid stakeholder engagement skills and a passion for continuous improvement.

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You'll have:

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- 5-10 years' strong technical experience in ServiceNow and product ownership
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- The ability to coach and mentor team members
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- Experience working with corporate end-user tools and enterprise platforms
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- Solid understanding of Agile ways of working and project delivery
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- Excellent communication, problem-solving and analytical skills
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- The ability to manage multiple priorities and collaborate across diverse stakeholders
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- Well-developed written and verbal communication skills
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Employee Experience

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We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

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Why you'll love working at Aware Super:

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- Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.
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- Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.
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- Work with super humans: You'll work hard and innovate, but also have some fun along the way.
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- Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
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The Aware Super difference

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At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

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📌 Productivity Platforms Lead (ServiceNow) (Victoria)
🏢 Aware Super
📍 Victoria