Job Description

Job Description of Support Executive in Sydney :

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Technical Skills:

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- Linux based application & server support/admin skills highly desirable
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- Windows & Unix server background added advantage
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- SQL & any one Shell Scripting Language (Pearl and/or Bash) is a must
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- Control-M batch monitoring
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- Experience in SWIFT Standards and messaging formats
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- Familiarity with connectivity modes such as FileACt, FIN, MQ File transfers
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- Appd & Splunk Monitoring
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- Familiarity with Change/INC/Problem management practices and tools such as Remedy/ServiceNOW
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- Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes
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Expert hands‐on experience on Alliance Messaging Hub (AMH), Swift Alliance Gateway (SAG) and Alliance WebPlatform (AWP) SWIFT product suites, back‐end infrastructure, and batch structure are essential

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Expert knowledge of SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processing

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Must-Have/Mandatory

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- Good analytical & troubleshooting skills
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- Ability to work under pressurized environments and in an extremely time-sensitive environment
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- Good communication (Oral, Verbal & Written) skills
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- Set of Technical skills mentioned above
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- Self-driven, proactive team player
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- Ability to troubleshoot and think outside the box to resolve rarely seen problems.
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Good-to-Have/Desirable

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- Relevant certifications
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- ITIL/ production support background
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- Interpersonal skills
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- Tools like Control-M, ServiceNow, JIRA & Confluence
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Key Responsibilities:

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- Day to day production support AMH, SAG & AWP systems
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- Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues
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- Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues
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- Ensure the integrity of the Production workplace is maintained and kept as priority over all
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- Investigate and develop fixes for small bugs or functionality issues
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- Incident management, Problem management, Availability & capacity management
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- Change management Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments
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- Resolution of major incidents in a time-sensitive environment
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- Identify and automate manual tasks
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📌 Support Executive (New South Wales)
🏢 Pyramid Global Technologies
📍 New South Wales