Are you looking for a role where you can grow your leadership skills and deliver outstanding customer service? O'Brien is looking for a motivated Customer Experience Expert to support the Service Centre Manager and help drive exceptional face‐to‐face customer service at our Berrimah Automotive Glass Service Centre.
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About the Role
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The Customer Experience Leader plays a key role in the day‐to‐day operations of the Service Centre. You'll lead customer service delivery, sales of vehicle accessories, support the team, and ensure every customer receives a first‐class experience.
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Key Responsibilities
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- Offer and sell vehicle accessories (sales) to customers.
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- Lead customer service and support the daily running of the Service Centre.
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- Deliver exceptional service to new and existing customers.
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- Communicate clearly with customers regarding lead times and job progress.
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- Conduct repair inspections and convert repair opportunities into sales.
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- Raise job authorities and invoices using the Service Centre systems.
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- Support the Service Centre Manager with operational tasks as required.
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What You'll Bring
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- A genuine passion for delivering outstanding customer experiences.
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- Experience leading or managing teams in a busy environment.
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- Strong communication skills with a confident, engaging approach.
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- Resilience and adaptability in a fast‐changing setting.
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- Excellent time‐management and organisational skills.
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- Strong stakeholder engagement and influencing skills.
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- Solid IT skills, particularly with MS Office.
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- Automotive industry experience (highly desirable but not essential).
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- Demonstrated leadership and coaching capability.
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The Perks
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- Ongoing learning and development opportunities.
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- Incentive programs and recognition.
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- Supportive team and leadership.
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- Uniform provided.
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- Career progression within a respected national brand.
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Work Requirements
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- Ability to work Saturdays when required (overtime paid).
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- Full Australian work rights required.
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#J-18808-Ljbffr
📌 Customer Experience Expert (Darwin City)
🏢 O'Brien Glass Industries
📍 Darwin City
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