Job Description

Overview

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Customer Success Consultant - CCaaS & CX at Datacom. You will be a customer service champion who delivers exceptional experiences for end users and employees, combining platform knowledge, operational insight, and process excellence to help customers shape their contact centres and CX environments.

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What You'll Do

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- Understand and participate in the contact centre market, understand customer challenges, and emerging technology trends
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- Match platform strengths to customer needs and design best-fit solutions
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- Develop creative implementation approaches and change management strategies
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- Work closely with sales teams to prepare proposals, solution demos, and presentations
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- Partner with customers to define roadmaps that deliver value and measurable business outcomes
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- Bring proactive ideas that solve challenges or unlock new opportunities
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- Deliver solutions that uplift experience for customers, employees, and the organisation
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- Build relationships and partnerships across the enterprise to solve customer needs
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What You'll Bring

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- Passion, drive, and energy for the CX industry and helping customers
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- Ability to create meaningful, trust-based relationships with stakeholders at all levels
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- Strong working knowledge of CX platforms (Genesys, NICE, AWS Connect, ServiceNow,



Salesforce, Cognigy, Nuance) and ability to help customers maximise value
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- Commercial acumen and ability to design creative commercial solutions that deliver ROI
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- A genuine desire to make a difference and have a positive impact on customers and communities
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- Experience combining technical insight with change management practices to ensure successful adoption
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- Comfort and confidence working collaboratively in large, cross-disciplinary teams
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Why Datacom

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Datacom is one of Australia and New Zealand's largest IT services providers. We offer a dynamic, agile culture with a people-first approach. Perks include social events, flexible working options, professional development, and a collegial, flat-structured environment. We operate at the forefront of technology to help large enterprises solve their greatest challenges, offering ongoing opportunities and interesting new work.

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Requirements

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Australian Citizenship is required and the ability to achieve Australian Government Baseline clearance.

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Seniority and Employment Type

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- Seniority level: Entry level
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- Employment type: Full-time
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- Job function: Other
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- Industries: IT Services and IT Consulting
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📌 Customer Success Consultant - CCaaS & CX (Queensland)
🏢 Datacom
📍 Queensland