ICT Support Officer | Australian Government | Baseline Clearance

We are seeking an experienced ICT Support Officer to join an Australian Government organisation and provide frontline ICT support to staff across Australia and overseas.

Key responsibilities:

- Provide Level 1/2 support across hardware, software, network, accounts and devices
- Triage and resolve incidents and service requests
- Administer user accounts, devices, software and ICT assets
- Support ICT projects, upgrades, rollouts and testing
- Maintain ICT procedures, user guides and knowledge articles
- Support security controls, patching and access management

Key requirements:

- Current Australian Government Baseline security clearance or higher
- Demonstrated APS ICT support experience
- Experience supporting Microsoft on-premises and cloud environments
- Robust troubleshooting, communication and customer service skills
- Experience with Active Directory and Azure AD/Entra ID desirable
- ITIL experience desirable
- 100% office-based role requiring hands-on hardware and user support

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📌 ICT Project Officer [Australian citizen with Baseline] (Canberra)
🏢 ADL Group Australia
📍 Canberra