Job Description

Skills: Active Directory, Office 365, ITIL, ServiceNow.

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Location: Sydney

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Duration: Permanent

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We at Coforge are hiring for IT Support Specialist in Sydney with the below skills;

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Skills

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- Understanding of ITSM process
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- Understanding of Ops Ram and Service Now
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- Hands on experience of Active directory, Exchange, O365 (new user ID creation) etc.
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- Experience: Minimum 2-4 years of Relevant Data Analyst Experience
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RESPONSIBILITIES

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- Good understanding of Laptop, desktop, software, imaging & Printers etc.
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- Build and maintain good understanding stakeholder relationships.
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- Understand business priorities, impact, and urgency across all areas.
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- Coordinate with 3rd Party vendors for delivery of IT equipment.
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- Escalate issues to vendors, and work towards resolution e.g., Kiosks, Scanners, Printers etc.
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ITIL

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- Ensure ITIL practices are followed by team.
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- Positive understanding of incident management P1,P2,P3,P4
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- Should know Request, changes, problem management.
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- Should know the on-call process while raising the critical issues
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General

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- Communication skill via phone, email, and live chat.
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- Ensure that best practices and standards are followed.
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- Identifying the areas of improvement and implement them within timelines.
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- Initiate, demonstrate, and assume ownership of improvement areas of functionalities.
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- Follow established guidelines, processes, design standards and enterprise development.
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- Proactively identify opportunities to improve IT processes and procedures to enhance end user experience and operational efficiency.
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- Participate in IT projects and initiatives as assigned, providing technical expertise and support as needed.
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- Manage hardware stock level, and order IT equipment as required.
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- Always ensure availability of end user devices.
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TECHNICAL SKILLS

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Must Have

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- Knowledge of Active Directory, ADFS, Azure Active Directory, Rights Management Services (RMS)
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- Support connectivity issues for LAN and WiFi connections. Good understanding of TCP/IP and LAN / WAN networking.
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- Work with end user technologies that facilitate BYOD (CYOD, COPE etc.)
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📌 Information Technology Support Specialist (New South Wales)
🏢 Coforge
📍 New South Wales