Job Description

Microsoft Technical Specialist (MTS) – Job Description

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Big Picture has provided managed sales and enablement teams to the IT sector for over 30 years. Join Big Picture's global team supporting the Microsoft business within Dell.

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Overview

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A Microsoft Technical Specialist (MTS) is a hybrid technical pre-sales + sales enablement role responsible for driving Microsoft product revenue within Dell sales environments. The role combines technical expertise, commercial awareness, and stakeholder engagement to influence pipeline and close opportunities.

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Core Responsibilities

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- Increase revenue of Microsoft products across all lines of business
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- Drive up-sell and attach opportunities on Dell hardware deals
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- Detect opportunities through pipeline discussions and deal analysis
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- Support strategic deals with technical and licensing expertise
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2. Pre-Sales & Technical Support

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- Provide presales support for Dell sales teams and partners
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- Answer product, licensing, and technical queries from sales teams
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- Deliver customer presentations, demos, and solution positioning
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- Support RFP responses and solution design (e.g., HCI, datacentre, Azure)
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- Improve internal sales teams' knowledge of Microsoft products
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- Deliver ongoing sales coaching and product training
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- Champion accreditation via programmes like Dell Microsoft Academy
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- Provide training to channel partners and resellers
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- Engage with customers alongside Dell sales teams to influence decisions
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- Drive partner engagement and support channel sales opportunities
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- Act as a subject matter expert (SME) for Microsoft solutions on Dell hardware
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5. Program & Marketing Support

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- Support product launches and refresh cycles
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- Design and execute local sales incentives and marketing programmes
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- Promote Dell–Microsoft "Better Together" value proposition
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- Share POCs, win stories, and customer scenarios
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Key Skills & Requirements

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Experience

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- 3–5+ years in technical sales, pre-sales, or IT solutions
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- Experience with hardware/software ecosystems (Dell, Microsoft, etc.)
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- Proven track record in pipeline influence or revenue generation
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Technical Knowledge

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- Solid knowledge of:
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Core Skills

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- Ability to translate technical concepts into business value
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📌 Microsoft Technical Specialist (New South Wales)
🏢 Big Picture UK
📍 New South Wales