Job Description

This role supports the performance of Charter Hall's retail assets by building strong relationships with tenant customers and a focus on consistent rental outcomes. Working closely with centre teams, it helps resolve issues early and keep things running smoothly - contributing to stable income and the long-term performance of the portfolio.

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How you'll make an impact

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- Support rent collection across a portfolio of shopping centres – Assist with day-to-day tasks to help ensure rent is collected on time and accounts are kept up to date.
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- Help manage tenant accounts and reconcile records – Work with the team to review ledgers, allocate payments, and keep financial data accurate.
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- Be a first point of contact for tenant enquiries – Respond to questions, help resolve payment issues, and provide a positive experience for tenants.
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- Assist with payment processes and communications – Support reminder letters, direct debit setup, and general follow-ups with tenants.
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- Work within team processes and policies – Help ensure activities align with debt management processes and support reporting where required.
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What you'll bring to the team

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- Future focused capabilities including self‐awareness, resilience, agility and generosity.
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- An ability to work in a fast‐paced workplace with strong time management skills,



initiative and an ability to prioritise.
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- Debt collection experience within the retail or banking environment.
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- Solid customer relationship skills and the ability to communicate on both a conceptual and detailed level.
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- Quick-thinking, commercially minded, and comfortable dealing with a wide range of people at all levels.
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- Superior negotiating skills and well‐developed numerical skills.
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- Tertiary qualification in property, finance or a business‐related field.
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Benefits that matter

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Our people share in our success. From employee share ownership to career development, we back our people for the long term.

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- Wealth: Short and long‐term incentives, salary continuance and crisis insurance, employee securities and salary packaging.
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- Family: 20 weeks paid primary carers leave, 10 weeks secondary carers leave, parental transition support, school holiday programs.
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- Well‐being: Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL‐accredited workplaces and AIA Vitality.
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- Learning: On‐the‐job experiences, 24/7 online learning, mentoring and coaching.
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- Leave: Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave.
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- Community: Pledge 1%, volunteer leave, workplace giving and dollar matching.
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📌 Commercial Manager, Retail (New South Wales)
🏢 Charter Hall
📍 New South Wales