Job Description

Client Service & Administration Officers- APS4/5 - NV1 required

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ACT Government Contract(Full Time)

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12-month APS4/5 opportunity in Barton managing client enquiries and sensitive applications. Australian citizenship and NV1 essential.

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- 12-month Federal Government contract with extension potential
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- Australian citizenship and current NV1 clearance essential
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McArthur is seeking an experienced Client Service and Administration Officer to support a Commonwealth Government department based in Barton.

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This is a full-time contract opportunities suited to candidates with strong government administration, application-processing and client-service experience. Successful candidates will work in a busy operational environment, managing sensitive enquiries and administrative processes in accordance with established policies and procedures.

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Applicants must be Australian citizens and already hold a current Negative Vetting Level 1 security clearance or higher.

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The opportunity

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- Full-time contract positions
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- Potential extension of up to 12 months
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- Expected commencement in October 2026
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- 37.5 hours per week
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- Barton, ACT location
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- APS4 and APS5 equivalent opportunities
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Key responsibilities

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- Act as a primary contact for clients through telephone, email and face-to-face channels
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- Respond to enquiries and provide accurate advice in line with policies, procedures and service standards
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- Receive, review and process applications, ensuring information is complete and accurate
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- Maintain accurate client records and update internal systems
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- Liaise with internal teams, external service providers and government agencies
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- Coordinate and process sensitive external checks
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- Monitor administrative matters from commencement through to completion
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- Prepare clear written documentation and recommendations for delegate consideration
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- Contribute to the development and maintenance of Standard Operating Procedures
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- Support Team Leaders with policy, service-delivery and operational projects
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- Assist with broader administrative and client-service activities across the section
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About you

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To be successful, you will demonstrate:

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- Experience processing applications, cases, requests or other high-volume administrative matters
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- Strong client-service skills across phone and email channels
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- The ability to manage sensitive or challenging enquiries professionally
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- Excellent attention to detail and recordkeeping skills
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- Experience interpreting and applying government policies and procedures
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- Sound judgement and the ability to identify when matters require escalation
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- Solid organisation and time-management skills
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- The ability to manage competing priorities and meet tight deadlines
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- Confidence working independently and collaboratively in a team setting
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- A proactive approach to process improvement and operational support
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Mandatory requirements

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Applicants must:

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- Be an Australian citizen
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- Hold a current Australian Government NV1 security clearance or higher
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- Be available to work from Barton, ACT
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- Be able to commence in October 2026
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Applicants who only hold a Baseline clearance cannot be considered for these positions.

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The following will be highly regarded:

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- Experience in security clearance or personnel-vetting processes
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- Knowledge of the Protective Security Policy Framework
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- Previous experience within DFAT, Defence or another Commonwealth security environment
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- Experience undertaking sensitive external checks
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- Experience preparing documentation or recommendations for delegate approval
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- Experience drafting or maintaining SOPs
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- Certificate III or IV in Government
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APS4 and APS5 consideration

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Candidates may be considered at the APS4 level, APS5 level or both.

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Please state in your application whether you are seeking consideration for:

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- APS4 opportunities
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- APS5 opportunities
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- Both APS4 and APS5 opportunities
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APS5 applicants should demonstrate experience managing more complex matters, independently interpreting policy, preparing recommendations and contributing to process improvement.

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📌 Client Service & Administration Officers-/5required (Canberra)
🏢 Wellington Shire Council
📍 Canberra