Job Description

About this opportunity

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As the Community Engagement Officer, you will play a key role in growing Dovida's presence within the local community while supporting prospective clients through their onboarding journey. This is a relationship‐focused role where you will build and maintain referral networks, respond to service enquiries, and help connect individuals and families with personalised home care solutions.

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Reporting to the Business Operations Manager, you will work closely with clients, families, referral partners and internal teams to drive growth, deliver exceptional customer service and ensure a seamless experience from initial enquiry through to onboarding.

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Why join us?

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- Flexible working arrangements to support work–life balance + competitive salary
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- Enjoy your birthday your way with a paid day off each year
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- Paid wellness, volunteering and study leave to support your wellbeing and growth
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- Save on your next car with our novated leasing options
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- Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
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Key responsibilities

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- Build and maintain relationships with referral providers and community stakeholders
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- Research and pursue new referral opportunities to support business growth
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- Respond to service enquiries and guide prospective clients through available care options
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- Coordinate client onboarding activities and complete intake documentation
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- Deliver presentations, attend expos and represent Dovida within the community
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- Maintain accurate records of referral activities, enquiries and client interactions
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- Work closely with internal teams to support onboarding targets and growth objectives
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- Maintain knowledge of Support at Home reforms, aged care requirements and local services
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About you

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You are a proactive and relationship-driven professional who enjoys connecting with people and making a positive impact in the community. You thrive in a fast-paced workplace, take initiative and are passionate about helping clients access the support they need to live well at home.

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- Demonstrated experience in aged care, community services or a customer-facing role
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- Strong networking, relationship-building and stakeholder engagement skills
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- Exceptional customer service and communication skills
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- Strong administration, organisation and time management capabilities
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- Ability to work autonomously while collaborating effectively with a broader team
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- Working knowledge of the Aged Care Quality Standards and Support at Home reforms will be highly regarded
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- A relevant qualification in health, community services or a related field will be highly regarded
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ABOUT US

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Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

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At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and every decision about their care.

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Australian work rights

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Applicants must have permanent or temporary rights to work in Australia with no restrictions.

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📌 Community Engagement Officer (Williamstown)
🏢 Dovida Australia
📍 Williamstown