OZRC Models is seeking an experienced and capable Sales Assistant to join our Geebung store on a casual basis.

This is a customer-facing retail role requiring a high level of communication, computer literacy, written accuracy and independent judgement. You will be expected to confidently assist customers, process detailed enquiries, use multiple computer systems and help resolve customer issues professionally.

The role suits someone who is comfortable taking responsibility for their work, can communicate clearly in person and in writing, and can work accurately in a busy retail environment.

About the role

OZRC Models is seeking an experienced and capable Sales Assistant to join our Geebung store on a casual basis.

This is a customer-facing retail role requiring a high level of communication, computer literacy, written accuracy and independent judgement. You will be expected to confidently assist customers, process detailed enquiries, use multiple computer systems and help resolve customer issues professionally.

The role suits someone who is comfortable taking responsibility for their work, can communicate clearly in person and in writing, and can work accurately in a busy retail environment.

What you’ll be doing

- Providing knowledgeable and professional assistance to customers in-store, by phone and through online enquiries
- Identifying customer requirements and recommending suitable products and solutions
- Handling more detailed customer enquiries, complaints and service issues with professionalism and sound judgement
- Processing sales, payments, returns and other transactions accurately using point-of-sale and computer systems
- Reading and interpreting product information, customer requests, supplier information and internal procedures
- Writing clear and professional customer messages, emails, notes and other business communication
- Using retail, e-commerce and other computer systems confidently and accurately




- Maintaining accurate product, customer and inventory information
- Restocking products and assisting with stock control and inventory management
- Maintaining high standards of product presentation, shelving and visual merchandising
- Supporting promotional activities and other day-to-day store operations
- Working independently where required and assisting other team members during busy periods
- Following company procedures while using appropriate judgement to resolve day-to-day customer and operational issues

What we’re looking for

We are looking for someone with robust, developed skills, rather than someone requiring training in basic workplace communication or computer use.

- Advanced customer service skills, with the confidence to manage a wide range of customers, enquiries and situations
- Strong spoken communication skills, including the ability to explain products and technical information clearly
- Strong reading comprehension, with the ability to accurately understand detailed product information, written instructions, procedures and customer enquiries
- Strong written communication skills, including professional spelling, grammar and the ability to write clear customer emails and messages without extensive assistance
- High computer literacy, with the ability to confidently learn and use multiple software platforms, web-based systems and retail applications
- Strong attention to detail and the ability to accurately enter, check and manage information
- Good numeracy and confidence handling sales transactions, pricing and payments




- Ability to prioritise tasks, solve routine problems and work with limited supervision
- Professional judgement when dealing with customer concerns or situations requiring a suitable resolution
- Reliability, punctuality and the ability to take responsibility for assigned tasks
- Ability to work effectively as part of a team while also working independently when required
- Previous retail, sales or customer service experience is highly regarded
- Knowledge of RC hobby products is advantageous but not required

What we offer

OZRC Models offers a varied retail position where you can develop solid product knowledge and take on meaningful responsibility within the store.

While product-specific training will be provided, applicants are expected to already have a solid foundation in customer service, communication, reading, writing and computer use.

We offer:

- Casual employment with flexible rostering
- Product and industry training
- A varied role involving customers, products and day-to-day retail operations
- The opportunity to develop detailed knowledge of the RC hobby industry
- A supportive small-team workplace
- Opportunities to take on greater responsibility as your product and operational knowledge develops

About us

OZRC Models is a specialist RC retailer based in Geebung, Brisbane. We stock an extensive range of RC cars, parts, accessories, electronics and hobby products for customers throughout Australia.

Our customers often rely on us for detailed product advice, compatibility information and assistance selecting the correct products. For this reason, clear communication, accuracy, product knowledge and strong customer service are important parts of every customer interaction.

We are looking for someone who can contribute to this level of service and become a capable and reliable member of our in-store team.

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📌 Sales Assistant (Brisbane)
🏢 OZRC Models
📍 Brisbane