Customer Service & Logistics Coordinator

- Own the full order life-cycle in a fast-paced role where no two days are ever the same
- Hybrid working from Mascot, 2 WFH days a week, and you choose which days suit you
- Genuine growth path, starting with orders and enquiries and building to account management

About the Client:

Our client is a growing global healthcare business that distributes its products nationally through a dedicated third-party logistics partner. They work closely with clinics, prescribing doctors and nurses to ensure a smooth, reliable ordering experience. The business is entering a period of growth and modernisation, with new systems and processes being introduced to support the team. They pride themselves on a close-knit, collaborative culture where new team members are given the tools and support to succeed.

Key Responsibilities:

- Manage the end-to-end order process, from account setup and order submission through to returns and tracking.
- Act as the primary liaison between the business, the logistics partner and customers, resolving delivery issues and account queries promptly.




- Monitor and reconcile inventory levels and manage supply chain reporting.
- Maintain accurate customer and pricing data, and produce daily sales, open order and delivery status reports.
- Coordinate the logistics of training products and conference materials.

Requirements:

- Experience in a customer service and / or logistics coordination role, ideally in a product distribution or healthcare environment.
- A diligent, positive and adaptable mindset matters more than existing systems knowledge.
- SAP and Salesforce experience is desirable but not essential, full training will be provided.
- High attention to detail, strong organisational skills, and the ability to juggle multiple priorities under pressure.
- Confident communicator, comfortable dealing with customers, internal teams and external partners via phone and email.
- A proactive, team-first attitude with a genuine drive to deliver excellent customer outcomes.

Salary advantages:

+ Super

Work Type: Full time

Salary: $80000-90000

Job Publish: 20-08-2026

Job Expire: 19-09-2026

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📌 Customer Service & Logistics Coordinator (City of Sydney)
🏢 Cox Purtell
📍 City of Sydney