Job Description

Job details
n Content Designers ensure that quality content is being developed across teams, and that it aligns to the strategic objectives of the organisation while meeting the needs of users.

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Key duties and responsibilities

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- Lead the content refresh of the website, ensuring all content is user-centered, plain language, and aligned with government standards.
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- Audit, review, and rewrite existing content to improve readability, accessibility, and usability, as well as develop current content as required.
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- Apply content design principles, including structured content, information hierarchy, and consistent tone of voice.
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- Contribute to the development of a multi-channel content strategy which will set the direction for content, technology and information architecture enhancements for the website based on user journeys, user research and testing.
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- Work with subject matter experts to translate complex information into clear, concise, and accessible content.
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- Ensure all content meets readability standards, WCAG accessibility requirements and is optimised for digital channels.
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- Publish content to the content management system (GovCMS SaaS) and manage content migration to the enhanced website.
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- Contribute to content governance, style guides, and best practices to maintain content quality.
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- Report regularly to the Digital Project Manager (or other stakeholders as part of the project).
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Skills:

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- Proven experience in content design, digital content management or content strategy in a government or complex organisational setting.
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- Understanding of the Digital Service Standard, Australian Government Style Manual, and WCAG.
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- Experience delivering content refresh or content migration projects.
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- Ability to analyse and restructure content to improve clarity, usability, and engagement.
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- Experience collaborating in agile, multidisciplinary teams and working with stakeholders on content projects.
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- Excellent communication and stakeholder management skills.
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- Experience with analysing website analytics and content performance to identify improvements and report to senior executives.
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Technical skills

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- Proficiency in digital publishing (GovCMS/Drupal experience preferred but not essential).
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Due to security clearance requirements for this role, candidates must be Australian Citizen and have an Active Baseline or NV1 Security Clearance.

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For a confidential discussion, please contact Pri Gillett or Gian Guanzon on [email protected] quoting reference 265731.

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📌 Content Designer (New South Wales)
🏢 Peoplebank Australia
📍 New South Wales