Job Description

Provide office and administrative support to Markel Australia. Duties and accountabilities

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Reception

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- Meet and excellent all visitors to the local office to ensure their arrival and departure experience is genuine, friendly and efficient
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- Direct all incoming telephone calls and taking and conveying messages
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- Book meetings and set up rooms for conferences
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- Provide refreshments or arranging catering for visitors and meeting attendees
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- Provide first line contact with third party suppliers, building management, maintenance and cleaning providers: logging faults with Lloyds and following up through to complete resolution
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- Maintain office stationary to appropriate level, replenishing stock as and when required
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- Assistance to MD and senior colleagues
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- Assist with expenses recording and submission
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- Manage diary and appointments
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- Administration
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- Assist with travel bookings, as required
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- Book couriers and taxis, as required
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- Maintain and update records of company assets (including branded merchandise items)
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- Maintain office equipment and escalates issues with the relevant department
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- Manage archiving for local office (including destruction of old hardcopy documents)
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- Ensure pantry supplies are sufficient
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- Ensure cleanliness and tidiness of local office
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- Assist with new joiner onboarding as directed by hiring manager and Asia Pacific HR Advisor
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- Assist with Company events as directed and adhere to budget provided.
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- Manage office move and/or refurbishment
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Finance

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- Assist on analysis, budgeting and forecasting of expenses as and when needed, including marketing,



travel and entertainment.
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- Ensure new suppliers are onboarded in accordance with internally agreed process.
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- Maintain and forward on paper documents to other Asia Pacific colleagues for their further action (tax invoices/ closings from brokers/ cheque images)
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- Chase brokers for outstanding closings or credit notes as required.
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- Assist underwriters and finance with premium debt chasing as required.
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- Liaise with local external service provider as and when directed by Asia Pacific Finance Team for tax filing matters.
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Building Management

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- Liaise with building management team/ co-working office team and building reception to ensure all visitors to the local office are provided with building access cards
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- Escalate any facilities or office management issues to London Facilities team, as appropriate
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- Assume the "Health and Safety Officer" role
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Business Continuity Plan (BCP)

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- Oversee BCP for Australia including understanding the requirements, checking the resilence, ensuring accurate maintenance of call cascade and testing remote access
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- Manage the BCP , providing updates to the fellow colleague in Asia Pacific and London, as required
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- Liaise with building management team, building reception and London Facilities team,



as required
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Skills, knowledge and experience

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The successful candidate will:

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- Have experience of working within a corporate environment
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- Be computer literate, they should have the ability to develop a full understanding and capability of in-house and MS systems
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- Demonstrate due care and attention in following documented processes aligned to their role
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- Demonstrate flexibility and a high degree of accuracy
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- Demonstrate a 'can do' attitude that is professional and efficient
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Markel competencies

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- Pursuit of excellence
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- Consistently provides quality work products
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- Adapts behaviour to reflect the style of others to foster effective working relationships
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- Finds the most efficient and practical means of overcoming challenges
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- Customer focus
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- Actively looks for solutions to customer problems
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- Seeks to further knowledge of customer needs
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- Builds relationships with customers and responds to needs by demonstrating tact, empathy and professionalism
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- Business results
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- Seeks the best and most direct option to accomplish tasks
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- Demonstrates effective organisation skills
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- Applies logic and draws accurate conclusions from information
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- Collaboration
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- Helps others succeed
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- Approaches change in a positive manner
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- Listens for and acts on key information
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- Strong foundations
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- Holds self and others accountable to ethical standards
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- Takes ownership and accountability for own development
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- Shows accountability and resilience in achieving goals
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📌 Office Manager (Victoria)
🏢 Markel
📍 Victoria