Firstcaredoctors is seeking a Medical Receptionist to join our team on a casual basis. This is a dynamic front-line position based in Brisbane, QLD 4000, where you will be the first point of contact for our patients and play a vital role in ensuring the smooth operation of our medical practice. As a Medical Receptionist, you will be responsible for managing patient interactions, administrative tasks, and contributing to a welcoming and professional environment that reflects our commitment to excellent patient care. able to speak Korean language can help but not essential. For the right candiate, will train

Key responsibilities

Greet patients warmly and professionally upon arrival, ensuring a positive first impression and comfortable experience

Schedule and manage patient appointments efficiently using practice management software

Process patient registrations and maintain accurate medical records in compliance with privacy legislation

Handle patient enquiries and direct them appropriately to medical staff or other departments

Manage telephones professionally, taking messages and routing calls to the relevant team members

Process patient billing and insurance claims accurately and promptly

Maintain a clean, organised and welcoming reception area

Perform general administrative duties including filing, data entry and document preparation

Liaise with patients regarding appointment reminders and follow-up information

Support clinical staff by preparing patient files and ensuring medical records are complete

end of the day,some cleaning duties maybe needed.

What we're looking for

Proven experience as a medical receptionist or in a similar healthcare administrative role





Proficiency with practice management systems and general office software

Excellent communication and customer service skills with the ability to remain calm under pressure

Robust organisational and time management abilities

Attention to detail and accuracy in data entry and record-keeping

Knowledge of medical terminology and healthcare administration practices

Understanding of privacy and confidentiality requirements in healthcare settings, including compliance with relevant legislation

Ability to multitask and prioritise effectively in a busy environment

Professional demeanour and a genuine commitment to providing excellent patient care

Current knowledge of billing and insurance processes in the Australian healthcare system (preferred)

What we offer

As a casual team member at Firstcaredoctors, you will have the flexibility to manage your work schedule whilst contributing to a supportive and professional healthcare environment. We value our staff and offer a workplace culture that prioritises collaboration, respect and professional development. You will work alongside experienced medical professionals and be part of a team dedicated to delivering quality patient care.

About us

Firstcaredoctors is committed to providing accessible, high-quality medical care to the Brisbane community. Our practice is built on values of patient-centred care, professionalism and integrity. We maintain a welcoming environment where patients feel supported and confident in the care they receive. Our dedicated team works collaboratively to ensure every patient interaction reflects our commitment to excellence in healthcare delivery.

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📌 Medical receptionist (Brisbane)
🏢 Firstcaredoctors
📍 Brisbane