Job Description

We are looking for a software engineer who is intensely curious to explore the frontier of AI-powered IT services with us, has the skills to accelerate product development and can help us scale our software to the first 100 customers and beyond.

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About SuperIT

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SuperIT is redefining how IT services are delivered to businesses.

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The end result:

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- End-users get a dedicated and personalised superhuman IT AI engineer available to them 24/7
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- Human IT engineers can focus on complex, rewarding work — rather than the drudge work
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- IT teams and MSPs can scale excellent service to their customers like software
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Given that IT issue resolution and service delivery can be considered a verifiable domain (we can programmatically verify whether a solution is correct most of the time), we have an enormous opportunity to build and deliver IT services at a level beyond expert human level, via generative AI models.

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What we are looking for

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Engineers who:

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- Are curious about the application of AI to this industry vertical and are willing to go deep into rabbit holes in search of optimal solutions
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- Have a bias towards action, moving quickly and will raise initiatives with a plan backed by data
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- Take ownership of their projects, including the problems and issues that come with them
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- Are self-starters with the agency to do things that need to be done, follow through to completion, know when to ask questions and raise issues early
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- Are willing to be hands-on with the full development cycle, including customer discussions, scoping, planning, development, testing, documentation, deployment and user feedback
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- Are comfortable with ambiguity and happy to work together with the team to experiment to find the truth rapidly
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- Can communicate constructively, accept feedback and are willing to dedicate time to understand problems at their root
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- Are comfortable with full-stack development,



happy to learn current technologies and flexible to work where they are most needed
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This role will work closely with the founders and early customers to build and scale the software platform as part of a tight-knit, collaborative team.

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What we are building

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We want to solve real IT issues and deliver exceptional IT services directly to end users via real-time, natural language interfaces. Some of the tech we are building includes:

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- A Digital Twin to represent end-user IT infrastructure, allowing the AI Agent to perceive its environment and plan updates and changes
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- Remote monitoring and management software installed on end-user devices, gathering system metrics securely, built to scale to millions of devices
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- Innovative approaches to safety and security to ensure the AI agent can autonomously take action in production environments as part of IT troubleshooting
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- Deep integrations with third-party systems — PSA tools (HaloPSA, ConnectWise), knowledge base systems (IT Glue, Hudu), cloud platforms (Azure, Microsoft 365, Google Workspace), and more
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- AI agent context management, tool development and workflow control for exceptional IT support chat experiences
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- Custom front-end UI to present IT domain-specific information in a simple and intuitive way
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Technology

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Python, FastAPI, Pydantic AI, React, TypeScript, Tailwind, Go (RMM Agent), PostgreSQL, Redis / Celery, NATS.io, Google Cloud, and all the top state-of-the-art gen-AI LLM models.

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Experience

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We are looking for engineers with demonstrable multi-year experience in startup, scaleup or large commercial software environments, on products with large domain models, used by 1,000 or more users, with evidence of exceptional execution and results.

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Direct experience in our industry vertical and/or with the technologies currently in use is desirable but not required. If you are a great engineer with relevant experience and a great track record, we want to hear from you!

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Apply for Software Engineer

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We'll get back to you with further information.

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📌 Software Engineer (New South Wales)
🏢 Super IT
📍 New South Wales