About the company

the company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the company

the company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As an Applied AI team member at the company, you will be a Pre-Sales architect focused on becoming a trusted technical advisor helping large enterprises understand the value of Claude and paint the vision on how they can successfully integrate and deploy Claude into their technology stack. You'll combine your deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex business challenges while maintaining our high standards for safety and reliability.

Working closely with our Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment. You'll leverage your expertise to help customers understand Claude's capabilities, develop evals, and design scalable architectures that maximize the value of our AI systems.

Responsibilities:

- Partner with account executives across Australia to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation
- Serve as the primary technical advisor to enterprise customers across Australia throughout their Claude adoption journey, from discovery to initial evaluation through deployment.



You will need to coordinate internally across multiple teams & stakeholders to drive customer success
- Support customers building with both the Claude API and Claude for Work
- Create and deliver compelling technical content tailored to different audiences across Australia. You will need to be able to spread the gamut from technical deep dives for engineering & development teams up to business value focused conversations with executives
- Guide technical architecture decisions and help customers across Australia integrate Claude effectively into their existing technology stack
- Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases
- Identify common integration patterns and contribute insights back to our Product and Engineering teams
- Travel occasionally to customer sites for workshops, technical deep dives, and relationship building
- Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns

You may be a good fit if you have:

- 8+ years of experience in technical customer-facing roles such as Solutions Architect, Sales Engineer, or Technical Account Manager
- Experience working with enterprise customers, navigating complex buying cycles involving multiple stakeholders
- Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include C‑suite executives, engineering & IT teams, and more
- Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders
- Experience designing scalable cloud architectures and integrating with enterprise systems
- Comfortable with python




- Familiarity with common LLM frameworks and tools or a background in machine learning or data science
- Excitement for engaging in cross‑organizational collaboration, working through trade‑offs, and balancing competing priorities
- A love of teaching, mentoring, and helping others succeed
- Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders. You enjoy engaging in cross‑organizational collaboration, working through trade‑offs, and balancing competing priorities
- Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing secure AI systems

LogisticsMinimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

How we're different

We believe that the highest-impact AI research will be big science. At the company we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an e

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📌 Solutions Architect, Applied AI (New South Wales)
🏢 United States Digital Space
📍 New South Wales