The Administration Officer - Accounts is responsible for supporting the financial administration functions of the business, with a primary focus on accounts receivable, debtor management, payment processing, and maintaining accurate client account records. Working closely with the Administration team, this role ensures payments are correctly receipted and allocated, debtor follow-up processes are completed in a timely manner, and client payment arrangements are managed professionally and efficiently. The position contributes to the smooth operation of the practice by maintaining robust attention to detail and delivering a high level of customer service to both internal and external stakeholders.

Key responsibilities

Monitor and manage the Accounts email inbox, responding to client enquiries and payment correspondence

Proactively manage outstanding debtor accounts through phone and email communication

Complete weekly debtor follow-up activities, including management of the Chaser platform every Tuesday

Establish and administer client payment plans in accordance with company procedures

Liaise with debt collection agencies regarding overdue accounts and collection progress

Manage and maintain the debtor exception list, ensuring issues are investigated and resolved promptly

Follow up failed payments through Ignition,



including obtaining updated payment card and contact information from clients

Process and manage direct debits, payment adjustments and approved refunds

Match and allocate incoming payments to the appropriate client accounts

About you

Previous experience in accounts administration, accounts receivable, bookkeeping or a similar finance support role

Strong attention to detail and high level of accuracy

Excellent written and verbal communication skills

Ability to confidently and professionally manage debtor conversations

Experience using practice management, accounting or billing software

Strong organisational and time management skills

Ability to prioritise competing tasks and meet deadlines

Proficient in Microsoft Office, particularly Outlook and Excel

Professional, courteous and client-focused

Reliable and accountable

The benefits:

Work within a supportive and friendly team where the wider firm places a strong emphasis on the health & wellbeing of the team members - opt in for a 9 day fortnight, take advantage of our free fitness sessions, and/or utilise our Employee Assistance Program. On top of this our office is across the road from Lake Kawana which is a perfect backdrop for a lunch time walk/run.

Please note only shortlisted applicants will be contacted.

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📌 Administration Officer - Accounts (Sunshine)
🏢 Poole Group
📍 Sunshine