Job Description

As Ovolo Sydney prepares to unveil an exciting new chapter following a transformative refurbishment, we're searching for an exceptional Front Office Manager (Guest Experience) to lead the team responsible for creating remarkable first and last impressions.

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This isn't your traditional Front Office Manager role. We're looking for a hands-on leader who believes exceptional hospitality is built on genuine connections, thoughtful details and empowering a team to deliver experiences that guests will remember long after they've checked out.

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As a key member of our pre-opening leadership team, you'll help shape the culture, establish service standards, recruit and develop an exceptional Guest Experience team, and bring our guest journey to life from day one.

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If you lead from the front, inspire through action and thrive in fast-paced luxury lifestyle hotels, we'd love to meet you.

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What You'll Be Doing

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As our Front Office Manager, you'll lead every aspect of the guest arrival, stay and departure experience while creating an environment where both guests and team members feel valued.

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Your Responsibilities Will Include

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- Leading, coaching and inspiring the Guest Experience team to deliver consistently exceptional service.
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- Driving a guest-first culture where every interaction feels personal, effortless and memorable.
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- Recruiting, onboarding and developing a high-performing Front Office team.
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- Playing a key role in the hotel's pre-opening, including systems implementation, service standards, training and operational readiness.
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- Managing daily Front Office operations including Reception, Guest Services, PBX and overnight operations.
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- Building strong relationships with VIPs, returning guests and key stakeholders.
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- Monitoring guest feedback, online reputation and service recovery to continuously improve the guest experience.
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- Driving departmental performance across guest satisfaction, productivity, labour management and financial outcomes.
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- Working collaboratively with Housekeeping, Food & Beverage and all operational departments to deliver seamless guest experiences.
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- Ensuring compliance with brand standards, WHS, security and operational procedures.
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About You

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You'll be a passionate hospitality leader who genuinely enjoys developing people and creating memorable guest experiences.

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You'll Ideally Bring

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- Previous Front Office leadership experience within premium or luxury hotels.
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- A passion for coaching, mentoring and developing high-performing teams. Exceptional communication and relationship-building skills.
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- A proactive, solutions-focused mindset with outstanding attention to detail.
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- Experience with hotel PMS systems (Opera Cloud or similar preferred).
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- Strong commercial awareness with experience managing departmental budgets, payroll and rostering.
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- Confidence working in a fast-paced workplace while maintaining exceptional service standards.
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- Flexibility to work across a rotating 24/7 roster.
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Why Ovolo?

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At Ovolo, we don't just create hotels we create experiences. We're proudly independent, creatively driven and unapologetically different.

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Joining Our Team Means You'll Enjoy

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- A rare opportunity to be part of a landmark hotel relaunch.
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- Career development with one of Asia-Pacific's most exciting lifestyle hotel brands
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- A culture built around individuality, creativity and genuine hospitality.
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- Hotel discounts across the Ovolo collection.
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- Food & Beverage discounts.
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- Wellness initiatives and team celebrations.
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- Learning, development and internal career progression opportunities
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Ready to Lead Something Extraordinary?

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If you're ready to inspire a team, shape a new guest experience from the ground up and become part of one of Sydney's most exciting hotel openings, we'd love to hear from you.

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📌 Front Office (Guest Experience) Manager - Preopening Team Lead the team. Elevate the experience[...] (New South Wales)
🏢 Ovolo Hotels
📍 New South Wales