Job Description

About The Company

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Our client is a high-growth, market-leading supplement retailer with a large international footprint and a robust multi-brand e-commerce presence. With an extensive global store network and significant daily parcel volume, their logistics function plays a critical role in supporting continued expansion particularly across B2C fulfilment, which represents the majority of outbound freight.

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The Opportunity

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Reporting directly to the Head of Operations, this is a hands‐on, commercially focused role responsible for managing inbound and outbound freight across multiple international markets. With a primary focus on B2C parcel delivery, you'll oversee day‐to‐day carrier performance, manage key logistics partners, and optimise cost and service outcomes across e‐commerce and retail channels. You'll also play a key role in inbound freight coordination, international logistics, and 3PL management. This is a genuine opportunity to step into a role where you can take ownership, influence decision‐making, and contribute to the growth of a fast‐paced, evolving business.

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Key Responsibilities

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B2C Freight Operations

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- Manage daily parcel operations across multiple carriers and shipping platforms.
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- Audit freight invoices against contracted rates and resolve discrepancies.
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- Track and report on performance metrics including cost, delivery times, and SLA adherence.
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- Drive carrier accountability and optimise routing and allocation.
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- Lead cost reduction initiatives and improve packaging efficiencies.
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- Manage claims, disputes, and peak period logistics planning.
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Inbound Freight & Imports

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- Coordinate international shipments, supplier timelines, and documentation.
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- Oversee customs clearance, compliance, and import processes.
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3PL & Platform Management

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- Manage relationships with logistics platforms and regional 3PL partners.
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- Ensure service levels are maintained across international operations.
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- Coordinate inbound and outbound warehouse activity.
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Strategy & Continuous Improvement

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- Identify and implement process improvements to enhance efficiency and reduce costs.
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- Develop and maintain logistics reporting dashboards.
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- Monitor industry trends and identify opportunities for innovation.
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About You

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You're a proactive logistics professional who takes ownership and thrives in a fast‐paced environment. You're equally comfortable managing day‐to‐day operations as you are analysing data to drive improvements. You bring strong stakeholder management skills, a solutions‐focused mindset, and the ability to balance detail with the bigger picture. Adaptable and commercially aware, you're motivated by impact and keen to contribute to a growing business where your work genuinely makes a difference.

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Requirements

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- Minimum 2 years' experience in logistics or freight coordination.
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- Strong analytical and problem‐solving skills.
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- Excellent communication and stakeholder management abilities.
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- Full working rights in Australia.
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What's On Offer

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- Direct exposure to senior leadership with the ability to influence outcomes.
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- Clear opportunities for growth and development within a scaling business.
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- A collaborative, fast‐moving environment that values initiative.
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- Hands‐on experience across international logistics and supply chain operations.
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- Competitive perks, including product discounts.
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📌 Freight and Logistics Coordinator (Geehi)
🏢 Impact HR Group
📍 Geehi