About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

Relocations Consultant - Welshpool, WA

Job Description / The role

The significant focus of this position is related to ensuring services are delivered in accordance with contractual requirements. This includes arranging and completing on site visits to clients' residences to determine the scope and complexity of their move/transfer through inventory analysis, customer service visits, loss and damage assessments, store house and supplier visits/inspections.

This position supports the Regional and RSC Management with the day-to-day management of the Defence Account including reporting, invoicing and presentation to Clients, Customers and Providers.

Get your foot in the door into the world of Government and Defence, where you'll be on the road visiting Defence personnel in their homes getting them ready for their relocation.

Duties and Responsibilities / a day in the life of the Relocations Consultant

- Develop strong relationships with Providers,



establishing mechanisms of review and promote innovative solutions to ensure the successful delivery of contract requirements.
- Have a working knowledge of the contractual documentation relating to RS Providers including, SOR and Minimum Standards.
- Understanding the culture of the key clients and ensuring swift response and resolution of any service delivery issues.
- Promoting and encouraging a safe working environment, assisting in ensuring a fit-for-purpose move by conducting safety conversations and gaining customer satisfaction.
- Liaise with Case Managers and Leadership team regarding any/all day-to-day service issues.
- Have a working knowledge of the contractual documentation relating to RS Providers including, SOR and Minimum Standards.

What You'll Need to Succeed

- Demonstrated ability to maintain a high level of accuracy and attention to detail with the ability to deal with sensitive information and work autonomously.
- Spatial estimation skills combined with a good understanding of industry loading, packing and handling practises and/or willing to learn
- Customer service experience displaying empathy, patience and listening skills.
- Knowledge of the Transitions industry and/or willing to learn.
- Ability to establish and maintain effective support and rapport with personnel at all levels.
- Solid stakeholder engagement skills, with the ability to maintain positive relationships and influence.
- Domestic travel will be required to successfully perform this role, therefore requiring an Open car license.

Toll is proud to welcome Aboriginal and Torres Strait Islander peoples and invites applications from Indigenous candidates for roles within our Managed Services division. We recognise the value of diverse perspectives and are committed to fostering an inclusive and culturally safe workplace.

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📌 Relocations Consultant (Western Australia)
🏢 Tollgroup
📍 Western Australia