Job Description

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

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Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

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Job Description

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Ready to swap the ordinary for ocean views, road trips and portfolio leadership?

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We're looking for an experienced hospitality Operations Manager to join our Parks & Resorts team in a permanent full-time opportunity. The successful candidate can be based on the Gold Coast, Sydney or Tasmania, supporting a portfolio of holiday destinations across Australia, with regular travel to connect with leaders and teams on the ground.

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This is a hands-on leadership role for someone who thrives in sophisticated hospitality environments. Partnering closely with onsite General Managers, you'll drive commercial performance, elevate guest experiences and support operational excellence across a diverse portfolio. From accommodation and Food & Beverage operations through to team development and business performance, you'll play a key role in helping our properties and people succeed.

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What You'll Do

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- Partner with General Managers to deliver exceptional commercial and operational outcomes.
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- Drive revenue growth, profitability and overall business performance.
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- Provide leadership and support across accommodation, Food & Beverage and guest experience operations.
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- Coach and develop leaders to build engaged, high‐performing teams.
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- Use data and insights to identify opportunities and drive continuous improvement.
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- Champion service excellence and consistently high operational standards.
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- Support protected, compliant and well‐run operations across the portfolio.
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- Build strong relationships with key stakeholders across the business.
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- Travel regularly to provide hands‐on support and operational leadership where it matters most.
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What You'll Bring

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- Significant operational leadership experience within hotels, resorts, lodges or premium hospitality environments.
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- Strong understanding of Food & Beverage operations, with experience leading venues, managing commercial performance and delivering exceptional guest experiences.
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- Proven success supporting senior operational leaders and developing high‐performing teams.
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- Strong commercial and financial acumen, including budgeting, forecasting and business performance management.
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- Experience balancing operational excellence, guest satisfaction and financial outcomes.
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📌 Operations Manager (City of Gold Coast)
🏢 NRMA Parks and Resorts
📍 City of Gold Coast