Job Description

As a Customer Solution Lead, you'll partner with customers to optimise, govern and continually improve their TechnologyOne environment, driving adoption, value realisation and measurable outcomes from their investment. You'll be a trusted advisor for complex configuration and solution design challenges, while ensuring delivery is consistent, scalable, and aligned to TechnologyOne frameworks and best practice. This is a post-go-live outcomes role in our Application Managed Services (AMS) team.

n

This role is not about leading large-scale new implementations end-to-end. Your focus will be on optimisation, adoption, governance and value within a managed services model, delivering targeted AMS packages and advisory engagements, and coordinating with Consulting/SDMs where broader project work is required.

n

What you'll be doing...

n

n
- Partner with customers to understand strategic objectives and build tailored program roadmaps to maximise value from TechnologyOne.
n
- Act as a trusted advisor, resolving complex configuration and solution design challenges.
n
- Proactively manage relationships, communicating priorities, risks and solution options clearly.
n
- Deliver contracted outcomes aligned to the AMS service catalogue; escape issues early to protect customer confidence.
n
- Own delivery of AMS service catalogue packages and scoped custom engagements ensuring quality, consistency and customer satisfaction.
n
- Apply deep product and industry knowledge to recommend scalable, sustainable solutions.
n
- Ensure work aligns to AMS methodologies, tools and governance practices.
n
- Collaborate with Products, Solutions and Consulting to improve delivery and customer experience.
n
- Commercial accountability (individual contributor)
n
- Deliver high-quality work efficiently within scope, supporting utilisation and revenue targets.
n




- Identify and surface additional AMS opportunities aligned to customer needs (value for customers + growth for AMS).
n
- Minimise rework and variations through disciplined planning and proactive risk management.
n
- Provide accurate inputs to delivery metrics to support forecasting and resourcing decisions.
n
- Influence-led leadership & continuous improvement
n
- Coordinate with Service Delivery Managers, Consulting teams and AMS leadership for a seamless customer experience.
n
- Mentor and uplift capability through knowledge sharing and solution leadership (no direct people management required).
n
- Contribute to evolving AMS offerings and delivery methodologies; provide structured feedback to influence product and solution improvements.
n
- Strong experience in AMS / managed services or a comparable delivery environment, with a track record of delivering outcomes in a governed, repeatable model.
n
- Commercial discipline: scope control, utilisation focus, delivery accountability and high-quality execution.
n
- Confident problem-solver who can navigate complex configuration and solution design challenges pragmatically.
n
- Strong stakeholder management-able to influence mid-to-senior leaders with explicit, structured communication.
n
- Deep understanding of SaaS delivery models, governance and operational best practice, with a curiosity to keep learning.
n

n

Why Join us?

n

TechnologyOne is proud to be an Equal Opportunity Employer who values diversity and an inclusive workplace. We aim to recruit a diverse range of people with a diverse range of talents to help us deliver on our mission to better our community.

n





Our core values and culture unleash the boundless potential of creativity, innovation and the entrepreneurial spirit within our people.

n

When you experience Life at TechnologyOne you'll see that our team enjoys an extensive array of benefits, including foundation charity activities, which all cultivate a vibrant workplace our people are very proud to be involved with.

n

Benefits...

n

n
- Competitive remuneration package
n
- Access to our industry leading employee share plan
n
- Salary packaging options
n
- Up to 10 days of additional leave via our Purchase Leave program
n
- Amazing Culture: 8 x Australian Business Awards "Employer of Choice" winner
n
- We love our team events & celebrate diversity
n
- Flexible hours: we are family-friendly and value life outside of work
n
- Free gym membership in your region (or, if you are located at HQ, we have a new state of the art Gym onsite, exclusive and available 24/7).
n
- Additional 2.5 days of leave per year dedicated to volunteering at a charity of your choice
n
- Free breakfast and coffee on-site
n
- Accelerate your growth with full access to LinkedIn Learning and a clear career framework that maps your path to success.
n

n

Who we are...

n

At TechnologyOne (ASX: TNE), we're more than Australia's largest top 50 ASX enterprise SaaS company; we're a team driven by purpose!

n

Our global SaaS ERP solution powers over 1,300 leading organisations, including government, education, health, and financial services. We take full responsibility for delivering outcomes - reducing time, cost, and risk; therefore, our customers can focus on what matters most.

n

For over 38 years, we've been helping communities and organisations thrive by making life simple through innovative technology. Ready to make a real difference? Join us and help shape the future of enterprise technology while building a career that matters.

#J-18808-Ljbffr

📌 AMS Customer Solution Lead (Queensland)
🏢 Technologyone
📍 Queensland