O'Brien Electrical & Plumbing Rowville is seeking an experienced Customer Relations Officer to join our friendly and supportive team.
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This role is suited to someone with previous customer service or administration experience, looking to take ownership of customer relations and contribute to business growth.
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Key Responsibilities
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Assist in bringing in more business by communicating with new and existing customers
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Efficient management of inbound calls and outbound customer surveys and debt collection
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Be the glue between operational performance and marketing through customer service follow-up activity.
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Key Responsibilities
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- Manage inbound customer enquiries and phone calls
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- Follow up quotes, appointments, and customer communications
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- Conduct customer surveys and support ongoing engagement
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- Assist with debt collection and account follow-ups
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- Contribute to effective office operations and administration
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About You
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- Proven experience in customer service or office administration
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- Strong communication and organisational skills
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- High computer literacy (Simpro and MS Office preferred)
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- Professional, proactive, and customer-focused attitude
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What We Offer
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- Supportive team environment
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- Opportunities to take on responsibility and grow within the business
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- Exposure to marketing, operations, and customer relations projects
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If you're experienced in customer relations and ready to make an impact, we'd love to hear from you.