Job Description

Posted: 22/07/2026

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Closing Date: 22/08/2026

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Job Type: Casual

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Location: LNE Perth

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Job Category: Customer Service

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At Lite n' Easy, we're not just about meals - we're about transforming lives through better eating habits. We've been making it effortless for Aussies to embrace healthier choices since 1986, whether they're losing weight or simply eating better. As a team, we pour our passion into crafting meals that are as nutritious as they are delicious.

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If you thrive on providing exceptional service, join our dynamic team as a Contact Centre Consultant — Casual role in our Canning Vale, WA location, with real opportunity for more hours.

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Why you'll love it here

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- Real impact: every call you take helps someone eat better,whether that's a busy parent, someone managing their health, or a person just trying to make life a little easier.
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- We'll set you up to succeed: full paid training, so you walk in confidentnot thrown in the deep end.
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- A team that's genuinely in your corner: work alongside people who care, in a close-knit Canning Vale office.
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- Room to grow: many of our team started exactly where you are now,we invest in your progression, not just your first day.
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The Perks

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- Discount on Lite n' Easy food products
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- Free onsite gym & free onsite parking
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- Employee Assistance Program (EAP)
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- Themed events & family fun day
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- Monthly birthday celebrations & engagement activities
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- Quarterly Reward and Recognition Program
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Job Description

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About the role

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- No weekends,



ever - Our National Contact Centre operates 8:00am–6:00pm, Monday to Friday (including public holidays, except Christmas Day), so your evenings and weekends stay yours.
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- We'll set you up properly first - You'll need to be available full-time during training and consolidation, before settling into your ongoing schedule, a minimum of 20 hours per week, with genuine opportunity for more as business needs grow. Full-day Monday availability is highly valued, along with afternoon/evening coverage on weekdays through to 6:00pm.
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- Real conversations, real impact - You'll handle inbound and outbound calls, provide accurate product information, resolve complaints with care and keep customer records accurate and up to date.
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- Room to sharpen your skills. You'll work toward clear KPIs for quality, compliance and performance, with ongoing support to keep building your own capability and your team's.
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You will

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- Handle inbound and outbound calls, delivering excellent service to current and existing customers.
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- Consistently meet key performance targets (KPIs), including call quality and compliance.
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- Provide accurate product information and keep customer records up to date.
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- Resolve customer complaints with care, efficiency, and a focus on continuous improvement.
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- Keep learning and growing your skills, both personally and as part of the team.
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What you'll bring

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- Customer service experience is essential; call centre experience is highly regarded, but not required — we welcome applicants from office, retail, hospitality, healthcare, fitness, aged care, nursing, or social work backgrounds.
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- A genuine passion for making a difference in people's lives.
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- Excellent written and verbal communication skills.
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- A compassionate, empathetic and patient manner.
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- Familiarity with Microsoft Office and customer databases is highly regarded.
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- Strong teamwork skills and the ability to thrive in a fast-paced environment.
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- Reliable transport to commute to Canning Vale (transport is part of our screening process).
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- Four-week training program combining classroom and hands-on experience.n n
- Weeks 1 - 2: 9:00am –5:00pm, Monday to Friday (System & Product Training)
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- Weeks 3 - 4: 9:00am –5:00pm, Monday to Friday (On‐the‐jobconsolidation of skills)
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- Weeks 5 - 6 onwards: Casual hours
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- Intake starts Monday, 7 September 2026.
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- A 1-hour pre-employment medical assessment is required for the successful candidates.
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Please note: Only Australian and New Zealand citizens are eligible for this role.

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Lite n' Easy is an equal opportunity employer committed to diversity and inclusion.

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📌 Contact Centre Consultant - Multiple Casual Positions (Perth)
🏢 G.D. Mitchell Enterprises
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