Job Description

Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Change process.

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- Serve as the final decision authority on change readiness, particularly for high-risk or complex changes
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- Apply risk-based decision-making, balancing service stability, business objectives, and compliance requirements
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- Provide solid, credible challenge to change submissions, rejecting those that do not meet required standards
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Quality Assurance & Change Readiness

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- Hold delivery teams accountable for quality, completeness, and accuracy of change records
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- Enforce quality gates across impact assessments, risk mitigation, implementation, and validation plans
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- Validate end-to-end readiness prior to change approval
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Service Stability & Continuous Improvement

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- Drive reduction of change-related incidents and service disruptions through strengthened governance
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- Monitor change performance and implement continuous improvement initiatives
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Your Profile

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Experience and Qualifications:

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- Chairing and documenting Change Advisory Board review meetings as required.
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- Collaborating with other ITSM process streams and projects.
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- Driving the preparation of Changes and Releases by coordinating technical resources, including end users and 3rd parties, all with a sense of urgency and accountability.
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- Providing excellent stakeholder communication around Forward Schedule of Change
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- Demonstrated leadership of high-risk, complex change portfolios
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- Strong risk-based decision-making and governance expertise
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- Ability to challenge senior stakeholders and enforce standards with authority
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- Deep understanding of change governance beyond ITIL frameworks
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- Ability to operate as a control function rather than a coordination role
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- High credibility, executive presence, and resilience under pressure
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- Ideally, a minimum of ITIL v4 Foundation certificate
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- 24+ months experience in a similar role operating within a defined Change Management framework.
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📌 Change Manager (Victoria)
🏢 Capgemini
📍 Victoria